Senior Implementation Consultant guiding customer implementation of Homecare Homebase’s health software. Leading clients through implementation methodology and ensuring adoption of the product across the United States.
About the role
- Manager of Call Planning Operations for Cardiometabolic Sales at Novo Nordisk, implementing strategic call plans and managing operations in a compliance-driven environment.
Responsibilities
- Implement and manage compliant, strategic call plan operations for the Cardiometabolic sales organization, ensuring on-time, in-scope delivery of all call plans that support sales objectives and revenue targets
- Collaborate with NNI Insights & Analytics and other cross-functional stakeholders to develop call plans that align with company objectives, sales strategies, and field priorities
- Maintain the call plan rules document library: review, update, validate, and version-control business rules to ensure accuracy, compliance, and alignment with evolving strategy and regulatory requirements
- Govern the file library and documentation: manage all files generated during the call-plan process, and ensure files are accurate, reconciled, and distributed to downstream systems in a timely manner
- Coordinate with external software vendors to manage the call-plan refinement environment and application performance; ensure refinement rules reflect current strategy and that the application is intuitive and reliable for field users
- Oversee the field call-plan refinement process: create project timelines, communicate milestones to stakeholders, manage inquiries and exceptions, and maintain ad-hoc and exception lists throughout the refinement window
- Perform rigorous quality control on all call-plan outputs: identify, investigate, and resolve data or rule errors prior to downstream distribution
- Partner with IT and Operations to deploy final incentive compensation and call plan files into downstream systems; govern the file delivery process and maintain an up-to-date, version-controlled documentation library
- Manage the marketing flag process by documenting correct flags, coordinating with internal execution partners, and validating that flags appear correctly in downstream systems
- Independently manage call plan implementation for the Virtual Sales Representative team
- Serve as subject matter expert for call-plan implementation processes, timelines, inputs, outputs, governance, and business rules; provide guidance and training to stakeholders as needed
- Understand technical architecture and backend processes sufficiently to advise partners on adjustments, troubleshoot anomalies, validate fixes, and recommend enhancements
- Act as a core contributor on company initiatives and product launches, offering expert recommendations to support decision-making and ensuring call-plan readiness
- Proactively identify and recommend opportunities to improve efficiency, accuracy, and effectiveness of call planning operations and related tools
Requirements
- A Bachelor’s degree with at least 4 years of Pharmaceutical industry experience
- 1-2 years experience in either call planning, field sales or field sales operations
- Advanced proficiency in Sales Operations tools and processes, including CRM, incentive compensation, and pharmaceutical sales and customer data
- Strong organizational and prioritization skills; ability to manage multiple projects in a matrixed environment
- Proven ability to manage end-to-end business rules lifecycle, from authoring and validation to maintenance and governance
- Strong track record in understanding system file structures and managing end-to-end file transfer processes
- Advanced proficiency with Microsoft Excel is required
- Experience with SQL, Tableau, or similar analytics tools is preferred
- Ability to translate business requirements into technical solutions
- Oral and written communication skills that translate with all levels of the organization.
Benefits
- medical, dental and vision coverage
- life insurance
- disability insurance
- 401(k) savings plan
- flexible spending accounts
- employee assistance program
- tuition reimbursement program
- group legal
- critical illness
- identity theft protection
- pet insurance
- auto/home insurance
- sick time policy
- flexible vacation policy
- parental leave policy
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