Implementation Specialist managing a portfolio of journals with a focus on quality assurance. Collaborating with global teams and improving workflows in publishing operations.
About the role
- Implementation Engineer responsible for leading financial institution transformation initiatives at Q2. Designing, configuring, and implementing Risk & Fraud Management solutions for diverse clients.
Responsibilities
- Partner with clients and internal teams to understand business requirements and direct the configuration duties
- Develop and perform quality assurance check points within your team to ensure quality and timely delivery
- Take ownership of your team’s business results by developing and leading training and execution plans
- Monitors and impacts key metrics and efficiencies
- Problem-solve routine to complex issues
- Establish strong working and strategic relationships to socialize initiatives and get buy-in across functions
- Provide Level 2 and 3 support to other team members
- Create and implement tools that increase quality, security and productivity
- Track status and provide updates in relation to overall implementation process
- Responsible for ensuring that all security, availability, confidentiality and privacy policies and controls are adhered to
- Work closely with Development and other teams to ensure client satisfaction and on-time delivery
Requirements
- Typically requires a bachelor’s Degree in related field and 5-7 years of experience
- Strong MS SQL skills: Understanding of DB Design and TSQL query language as related to Enterprise software configuration, installation and debugging
- Operating System, Hardware configuration and Network troubleshooting skills required with packet analysis valued
- Configuration and deployment experience with Web Services
- Some knowledge of HTML helpful
- Data migration experience a plus
- VMware experience valuable
- Experience with Python and other scripting languages
- Familiarity with iOS and Android mobile applications platforms helpful
- Strong troubleshooting, diagnostic and analytical skills.
- Attention to detail, exceptional follow-through, the ability to prioritize, stay organized, and multi-task in a fast-paced environment
- A relentlessly positive disposition
- Excellent people and teamwork skills with a drive for ownership of activities with a focus on successful completion.
- Ability to train individuals 1-on-1 and in a classroom environment
- The ability to remain calm, diplomatic, and cooperative under stressful conditions
- Strong written and oral communication skills including communication of technical concepts to non-technical individuals
- Financial Services and Enterprise Software experience beneficial but not required
Benefits
- Health & Wellness
- Hybrid Work Opportunities
- Flexible Time Off
- Career Development & Mentoring Programs
- Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents
- Community Volunteering & Company Philanthropy Programs
- Employee Peer Recognition Programs – “You Earned it”
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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