Implementation Specialist at PermitFlow supporting customer onboarding for mid - market and enterprise accounts. Managing implementation plans and driving product adoption through training and coordination efforts.
About the role
- Genetics Implementation Specialist assisting with client training and implementation of Genetics Suite products. Requires travel to client sites for comprehensive training and workflow assessments.
Responsibilities
- Work with assigned clients to train and assist with the implementation of Genetics Suite products.
- Define system scopes and objectives based on user requirements and understanding of business systems and industry requirements.
- Travel to a client site to perform implementation activities.
- Assess the client’s current workflow and document future state workflow.
- Coordinate and meet with clients and business leaders to ensure direction, scope, and dependencies of file build design and identify gaps.
- Provide client training, including System Configuration Training, Super User Training, and project-specific training as needed.
- Create/review/revise test cases as needed.
- Support clients with end-user training and validation techniques.
- Review client test cases for accuracy regarding the specific build and workflow.
- Hold weekly client calls and/or Webex sessions with client Subject Matter expert groups.
- Smoke-test software deliveries in specified environments.
- Escalate all project risks as appropriate.
Requirements
- Bachelor's Degree in a Healthcare/Clinical related field (Medical Technology, Genetics, Molecular Biology, Cytotechnology, Histotechnology, etc.) preferably with a Computer Science background.
- Must have at least an Associate's Degree.
- Certification or License in a clinical related field (Cytogenetics, Histotechnology, Medical Technology/Medical Laboratory Sciences or related) by the State of Florida, ASCLS, ASCP or other national certifying organizations desired.
- 2-3 years of experience in domains such as laboratory, cytogenetics, molecular genetics, flow cytometry, biochemistry, immunogenetics, cytology or histology/pathology.
- Experience in clinical diagnostic laboratories preferred with proficiency in genetics or pathology theory and laboratory practice, specimen preparation and processing.
- Experience in the usage, file building, and troubleshooting of a laboratory information system (LIS) is preferred.
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