Senior Implementation Consultant guiding customer implementation of Homecare Homebase’s health software. Leading clients through implementation methodology and ensuring adoption of the product across the United States.
About the role
- Implementation Manager overseeing project implementation and coordination at KNAPP. Responsible for the success and quality of the project while collaborating with stakeholders.
Responsibilities
- The Implementation Manager is responsible for tracking progress and quality of on-site implementation engineers and to ensure that the project timeline is met, and measures are set to keep on track.
- The Implementation Manager will collaborate with other project stakeholders to ensure the success and quality of the overall project.
- Support and guide Implementation Engineers on-site for organization and prioritization:
- Oversee and coordinate resource planning of the jobsite of assigned area, including turnarounds and vacations (4-week minimum look ahead)
- Report deviations on Team availability (Absence etc.), and additional need of resources or skilled engineers to the according Line-Manager and the Site- and Project Manager to ensure the progress
- Responsible for coordinating resolution of mechatronic issues with collaborative departments (installation, mechanical & electrical engineering, commissioning and development)
- Oversee, schedule, and verify quality and completeness of the Implementation tasks on site of the assigned project
- Coordinate with departments and all project stakeholders (KNAPP, customers, and third-party vendors) according to established schedules to meet site requirements.
- Any deviations will be communicated to Site-, Project-, and IT Project- Management.
- Align with IT Core team on weekly basis, as applicable
- Walk the site on average twice a day to assess project progress, identify risks and challenges, and report back to Project Manager
- Conduct weekly risk assessments, report findings to the Project Manager and direct supervisor, and implement countermeasures as necessary to mitigate risks, following alignment with the Project Manager.
- Assist with network and server installation topics as the on-site person responsible.
- Support Project Core Team Leads on reporting, tracking, project progress (technical progress and cost state) per report structure
- Validating the results of the progress tracking with the Site and Project manager
- Uses KNAPP standard tools for open issue tracking for all disciplines (e.g. 3rd party integration, Controls, IT Infrastructure, and SW)
- Facilitate weekly onsite meetings with implementation team to provide relevant project updates
- Attend all meetings relevant to both the Project Implementation Management department and assigned project to ensure weekly updates are given accurately and issues are addressed promptly
- Support all KNAPP internal and Customer testing in coordination with test leads
- Document test results with DevOps and KiSoft Analytics for KNAPP internal testing and share results (KMT, KIT, KST) daily with all stakeholders
- Coordinate with third-party equipment to plan and execute end-to-end testing across all involved systems (KiSoft One, SRC, PLC, Machine Control) to verify functionality and support acceptance testing onsite.
- Serve as point of contact for the Customer during customer testing phases (UAT / CIT / FAT)
- Point of contact for customer during Go Live/ramp-up phase
- Align with customer on change, bugfix release installation following established change management rules (“RfC”) in alignment with ITPM.
Requirements
- B.S. in Industrial Engineering, Computer Science, or equivalent work experience
- 3+ years' experience with implementation of projects throughout the entirety of the project’s life cycle
- Intermediate Knowledge of project management and of tools being used for project management
- Intermediate to Advanced Knowledge of computer systems and Windows operating system
- Advanced organizational and problem-solving abilities
- Intermediate financial acumen and budget management experience
- Effective collaboration and communication skills, both verbal and written
- Intermediate knowledge of industry standards, regulations, and industry best practices
- Intermediate to Advanced Knowledge of Mechatronics systems
- Intermediate knowledge of KNAPP procedures and processes
- Language skills: English required, bilingual preferred
- Authorization to work in the U.S.
Benefits
- 2 remote days per week when in office
- Half day Fridays when in office
- A beautiful new, state-of-the-art, office complex in Kennesaw, GA
- Industry competitive compensation
- Great benefits with better than average employer contributions, including health, dental, vision, life insurance, Flexible Spending Accounts, Short & Long Term Disability and more!
- 401k with a very generous employer match and no vesting!
- Paid Vacation & Holidays
- Profit Sharing
- Paid Parental Leave
- Subsidized Daycare
- Tuition Reimbursement
- Pet Insurance
- Subsidized food delivery
- Monthly celebrations
- Quarterly employee events
- Corporate Social Responsibility including recycling, sustainability and volunteering
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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