Employee Training Specialist facilitating effective training sessions and collaborating with experts at ENFRA. Supporting the development of training programs for employee growth and knowledge building.
About the role
- Learning & Development Specialist designing personalized learning experiences for Customer Support advisors. Integrating AI tools to enhance training and operational efficiency at Spotify.
Responsibilities
- Build tailored, data-supported learning experiences that match advisor performance indicators.
- Develop AI-assisted, simulation-based learning and bot-led training experiences.
- Incorporate advisor assist technologies into learning design.
- Create content across a range of formats, including micro-learning, video, gamified challenges, and just-in-time modules.
- Use generative AI and emerging tools to streamline content development.
- Partner with our global training team, operations, and stakeholders to embed learning into the advisor lifecycle.
- Support the integration of the Advisor Skills Matrix and learning-performance dashboards.
- Collaborate with site trainers to empower strategic thinking.
- Conduct ongoing needs analysis to identify skill gaps and opportunities.
Requirements
- 3+ years experience designing impactful blended learning experiences across ILT, eLearning, and other engaging formats.
- Tech-forward: You’re excited about demonstrating AI and emerging tech to create dynamic learning solutions and improve efficiency.
- Analytical & Creative: You balance storytelling and creativity with data and insights to build effective learning.
- Collaborative: You thrive in cross-functional environments and can align learning design with business priorities and operational needs.
- Curious & Adaptive: You’re energized by change and thrive in environments that challenge you to innovate and evolve how people learn.
- Skilled: You have solid understanding of tools like Articulate Storyline, Rise, or Captivate; LMS platforms; and editing tools like Camtasia or Audacity.
Benefits
- health insurance
- six month paid parental leave
- 401(k) retirement plan
- 23 paid days off
- 13 paid flexible holidays
- paid sick leave
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