Account Manager handling key accounts for Saputo Dairy UK, focusing on sustainable growth and business planning strategies. Building relationships with clients like Booker and Costco while supporting company growth initiatives.
About the role
- Technical Account Representative responsible for integrating and supporting loyalty programs for clients. Collaborating with teams to optimize customer experience and drive client satisfaction.
Responsibilities
- Collaborate with Project Managers and integration teams to ensure a smooth technical transition
- Ensure correct integration with POS systems and online ordering providers
- Adapt loyalty program parameters and rules according to client needs
- Technically configure promotions and rewards within the platform
- Proactively manage technical and performance issues
- Collaborate with developers and team members to resolve incidents
- Continuously monitor integrations to prevent recurring issues
- Perform regular audits to identify opportunities for improvement in technical integrations
- Collaborate with the product development team to implement new features
- Create regular performance reports, identifying achievements and areas for improvement
- Present findings to clients and participate in data-driven strategic decisions
Requirements
- Bachelor’s degree in Systems Engineering, Information Technology, or a related field
- Minimum 3 years of experience in technical systems integration
- Hands-on experience with POS systems such as Aloha (NCR), Simphony (Oracle), ICG, PixelPoint (PAR) , or similar platforms
- Previous experience in managing loyalty programs is highly desirable
- Ability to speak Spanish is a plus
- Mastery of REST, SOAP, GraphQL, and Webhooks
- Proficiency in Postman, Insomnia, Swagger/OpenAPI, and Curl
- Familiarity with Python (Flask/FastAPI), JavaScript (Express), Java, Ruby, or PHP
- Knowledge of OAuth 2.0, JWT, and API Keys
- Ability to use APIs to interact with SQL and NoSQL databases
- Familiarity with cloud services (AWS, Azure, Google Cloud) and platforms like Stripe, Twilio, or Firebase
- Excellent communication skills to interact with both technical and non-technical teams
- Client-oriented mindset with the ability to translate needs into technical solutions
- Proactive approach to problem-solving and identifying growth opportunities.
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