Customer Success Manager at Teamtailor handling French and International customers. Leading onboarding, managing portfolios, aligning customer objectives with solutions, and driving measurable outcomes.
About the role
- Customer Success Manager responsible for client onboarding and relationship building at S&P Global Energy. Engaging with clients in LatAm to provide value-add services and solutions.
Responsibilities
- On-site support, product training and integration of Platts services within customer workflows.
- Become upskilled on current commodity news and channel partner platforms.
- Strategize with Commercial and other teams to discuss client needs, deliverables and feedback.
- Assist in growing the S&P Global Platts business by collaborating with Commercial.
- Responsible for client onboarding, product training, relationship building and client deliverables.
- Seek client solutions by partnering with Client Service, Editorial, Product, Marketing, etc., globally.
- Travel and meet with clients to understand their view; share feedback internally as necessary.
- Collaborate with global Client Service teams on best practices, lessons learned, etc.
Requirements
- Bachelor’s Degree from accredited college or university
- English command written and oral
- Spanish command written and oral
- 3+ years of related work experience industry related work experience is required (finance, banks or trading)
- Previous client support and/or Sales interaction.
- A self-starter who’s organized and willing to own a portfolio of clients.
- Time management and prioritization – managing multiple client requests, including product demonstrations, product training, and engagement documentation.
- Ability to lead individual and group trainings effectively and succinctly, at all levels within a company.
- Knowledge of energy, commodities and financial markets.
- Ability to travel. ~40% travel time and meet with clients.
- Experience with CRMs (Salesforce), Excel, Quip, Zoom, Teams API and Technology understanding.
Benefits
- Health & Wellness: Health care coverage designed for the mind and body.
- Flexible Downtime: Generous time off helps keep you energized for your time on.
- Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
- Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
- Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
- Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.
Job title
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