Customer Success Manager developing relationships and strategies for customer satisfaction and retention. Collaborating with internal teams to drive product adoption and service excellence at SWIVEL.
About the role
- Customer Success Manager at Teamtailor handling French and International customers. Leading onboarding, managing portfolios, aligning customer objectives with solutions, and driving measurable outcomes.
Responsibilities
- Lead onboarding and implementation for new customers, ensuring smooth setup, integrations, and adoption
- Own and manage your portfolio strategically across its full lifecycle, from onboarding to success, renewal, and expansion
- Act as a strategic consultant, aligning customer objectives with Teamtailor's solutions
- Partner with customer stakeholders at every level (executive, operational, and technical) to drive measurable outcomes and ROI
- Build strong, lasting relationships that go beyond the contract 🤝
- Drive renewals, upsells, and expansions through value-based conversations and proactive planning 💰
- Monitor customer health metrics (usage, NPS, adoption) and act swiftly to mitigate risk
- Contribute to how we work internally by sharing insights and feedback from the field
- Support fellow CSMs by modelling best practices and demonstrating strong communication and ownership
Requirements
- Proven experience in SaaS, in a customer-facing role
- A track record in Customer Success, account management, or similar
- Background in HR or Recruiting: this is a real plus in understanding our customers' world
- Experience navigating complex, multi-stakeholder projects
- Sharp communication skills, you listen well, adapt quickly, and know how to bring people along
- Naturally empathetic, commercially minded, and solutions-focused
- Fluent in French and English 🇫🇷🇬🇧 (additional languages are a bonus)
Benefits
- Full ownership of your own customer portfolio
- Real and meaningful development opportunities in a growing company
- The chance to work with the best product on the market
- Fixed salary with commission and bonus
- A genuinely multicultural team spanning 9 countries 🌍
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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