Senior Manager in Customer Experience for Absa Bank developing strategies to improve client experience. Responsibilities include leading teams and implementing customer service standards in a hybrid role.
SI
Hybrid Customer Support Representative
Posted last month
About the role
- Customer Support Representative providing first-line support to users of the SOFMEDICA platform in Romania. Troubleshooting issues, guiding users, and maintaining customer satisfaction with the service.
Responsibilities
- Provide first-line support to customers in Romania via phone, email, and chat in both Romanian and English.
- Respond promptly and professionally to customer inquiries, resolving issues efficiently and effectively.
- Guide customers through product setup, configuration, and usage of the SOFMEDICA platform.
- Troubleshoot technical issues and provide step-by-step solutions to ensure minimal disruption to training sessions.
- Escalate complex technical issues to senior support or engineering teams when necessary.
- Providing remote demonstrations and follow up sessions to keep customers engaged after initial sign up.
- Maintain accurate records of customer interactions, issues, and resolutions in the support ticketing system.
- Contribute to and maintain support documentation, FAQs, and knowledge base articles.
- Identify recurring issues and patterns, providing feedback to product development and engineering teams.
- Proactively reach out to customers to ensure satisfaction and identify opportunities for additional training or support.
- Build strong relationships with customers, acting as their trusted advisor for all platform-related matters.
- Collaborate with the sales team to facilitate smooth onboarding for new customers.
- Gather customer feedback and testimonials to help improve our products and services.
- Stay up-to-date with new features, updates, and best practices for the SOFMEDICA platform.
- Participate in ongoing training programs to enhance technical skills and product knowledge.
- Contribute ideas for improving customer support processes and service quality.
Requirements
- Bachelor’s degree (any field; business, life sciences, or healthcare preferred).
- Proficient in MS Office; comfortable with CRM, sales tools, and AI agents.
- Fluent Greek (native/near-native) and English (B2+; C1 preferred).
- The ability to use Ai LLM’s to amplify our ability to complete and organize tasks and agents.
- Comfortable with learning and using support ticketing systems and CRM software.
- Basic understanding of troubleshooting methods and diagnostic processes.
Benefits
- Competitive compensation and benefits package.
- Comprehensive sales training program and ongoing professional development.
- Opportunity to work with cutting-edge medical technology and make a real impact on healthcare.
- Clear career progression path with potential to advance to senior sales or management roles.
- Supportive team environment with mentorship from experienced professionals.
- Flexible work arrangements with remote work options.
- Opportunity to be part of a fast-growing company revolutionizing surgical education.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Enterprise Premium Support Specialist providing high - touch technical support for enterprise clients at Notion. Collaborating with teams to resolve AI and technical issues while ensuring customer satisfaction.
Customer Service Representative assisting clients at U - Haul locations. Engaging customers and managing equipment through technology and hands - on involvement.
Customer Service Representative assisting customers inside and outside a U - Haul center with products and services. Utilizing technology and participating in ongoing training.
Customer Service Representative assisting U - Haul customers inside and outside the center with rentals and inventory management. Engaging with customers, maintaining equipment, and providing educational support.
Customer Service Representative assisting customers at U - Haul locations. Responsible for equipment management and customer support through technology and hands - on tasks.
Talent Manager developing business and recruiting for client administrative roles at Robert Half. Engaging with clients and candidates to ensure successful placements and customer satisfaction.
Customer Service Representative assisting customers at U - Haul locations with rentals and services. Engaging with technology and providing supportive service in a team environment.
Customer Service Representative assisting customers with U - Haul products and services at locations. Using technology to manage rentals while providing excellent customer service.
Customer Service Representative assisting U - Haul customers with equipment and services. Engaging with consumers both inside and outside the U - Haul center while managing rental transactions.