Senior Enablement Manager managing training and enablement programs for Solution Engineering and Customer Success teams. Ensuring knowledge transfer and high performance in customer interactions.
About the role
- CRM Executive managing engaging email marketing campaigns that enhance customer engagement and retention in Dublin. Collaborating with creative teams to optimize newsletters and analyze performance metrics.
Responsibilities
- Plan, build, and deploy CRM campaigns (newsletters and automated journeys) aligned with trading calendars and business goals
- Design, build, and optimise modular newsletter templates in collaboration with the Creative and Brand teams
- Ensure all campaigns meet best-practice standards for accessibility, responsiveness, and deliverability
- Coordinate translations, creative assets, and approvals for timely campaigns across multiple markets
- Manage audience segmentation using behavioural, engagement, and transactional data
- Partner with BI and Data teams to refine targeting and identify high-value customer groups
- Support A/B and multivariate testing to improve open rates, click-through rates, and conversion
- Monitor and report on key campaign KPIs versus last year and budget
- Provide clear insights and actionable recommendations for continual optimisation
- Contribute to monthly CRM performance reviews and testing roadmaps
- Work closely with Trading and Product teams to align messaging and offers with commercial priorities
- Collaborate with Creative and Brand teams to ensure all CRM outputs reflect the Smartbox tone of voice and visual identity
Requirements
- 3+ years’ experience in CRM, email marketing, or digital marketing (ideally within e-commerce)
- Proven experience designing and building email templates, with strong HTML and responsive design skills
- Experience with CRM/ESP platforms (e.g., Cheetah Digital, Salesforce Marketing Cloud, Klaviyo)
- Strong understanding of CRM metrics, testing methodologies, and optimisation techniques
- Excellent attention to detail, time management, and organisational skills
- Comfortable working across multiple markets and languages to tight deadlines
- Proficient in Excel and confident analysing performance data
- Additional European language (French, Italian, or Spanish)
Benefits
- Health insurance
- Flexible work arrangements
- Professional development
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Assistant CRM & Acquisition at UTMB Group, leading CRM initiatives and email campaigns for trail running events. Joining a dynamic team focused on sports marketing and customer engagement.
Analista de CRM Pleno responsible for operating CRM platforms and managing multichannel campaigns at Riachuelo. Collaborating on data - driven strategies and ensuring campaign integrity.
Head of Customer Success leading a team in SaaS to drive customer satisfaction and growth. Implementing strategies while ensuring alignment with business objectives in a hybrid role.
Drive client success and account growth through strategic management of enterprise clients at Social Nature. Collaborate across teams to enhance market impact and support sustainable product choices.
Manager in Customer Success collaborating on strategies for clients at an innovative digital marketing startup based in Hamburg, Germany.
Customer Success Manager driving business impact and customer success for complex customers at Salesforce. Primary partner to improve adoption and maximize value from the Salesforce investment.
Customer Success Manager, Senior Manager responsible for strategic partnerships and customer success across complex Signature accounts. Supporting digital transformation initiatives and ensuring client satisfaction through expert engagement.
CLM Customer Success Manager focusing on AI - enhanced contract lifecycle management in the Customer Success Center. Driving adoption and value realization through structured customer engagements and strategic partnerships.
Senior Customer Success Specialist at AMP helping enterprise clients succeed on the platform. Leading a high - performing team and managing customer onboarding and ongoing support.