HVAC Service and Sales Technician III performing maintenance and sales for commercial HVAC equipment. Engaging customers to enhance relationships and drive service contracts and sales opportunities.
About the role
- Analista de Vendas providing support to the commercial team at SLC Agrícola. Focused on client journey, order management, and post-sale support in Brazil.
Responsibilities
- Provide support to regional teams and the commercial/sales team, ensuring close collaboration and alignment;
- Support monitoring of the customer journey, contributing to a consistent customer experience;
- Support post-sale activities together with the sales team, including warranty handling and customer requests;
- Monitor orders and deliveries, facilitating cross-functional alignment to ensure products are delivered correctly, within agreed timelines, and in accordance with commercial terms;
- Track customer performance, supporting analyses of execution, service levels, and results together with the sales team;
- Analyze satisfaction surveys, collaborating with relevant teams to define and follow up on action plans;
- Provide data, insights, and analyses to the Customer Experience team, supporting continuous improvement initiatives;
- Support issue resolution by connecting needs to internal areas (logistics, billing, finance, and others);
- Contribute to organizing information, records, and controls related to contracts, documentation, and commercial routines.
Requirements
- Bachelor’s degree in Business Administration, Commercial Management, or a related field;
- Experience in commercial/sales areas, customer service, or sales support;
- Proficiency in Excel and administrative tools.
Benefits
- Medical insurance;
- Dental plan;
- Meal or food allowance (meal/food voucher);
- Education and language assistance;
- Profit-Sharing Program (PPR);
- Private pension plan;
- Group life insurance;
- Medication reimbursement;
- Dr. Alper (app for quick and easy medical and psychological consultations);
- Extended maternity and paternity leave, among other benefits.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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