Operations Manager at Fetch transforming multifamily communities through strategic logistics and team leadership. Oversee key metrics for fulfillment and last - mile delivery at multiple facilities.
About the role
- Senior Operations Manager overseeing operations at Duomo, a platform for personal and spiritual growth. Collaborating directly with CEO on critical business functions and strategic initiatives.
Responsibilities
- Operations execution across payments, supply, reputation, and customer support — turning diagnostics into decisions and decisions into shipped work.
- Identifying and capturing opportunities to improve payment conversion and, as a result, LTV.
- Re‑architecting the support flow with AI: increasing the share of tickets resolved by AI while holding CSAT high and refund rates low.
- Building and maintaining Duomo’s reputation layer — top Google pages, AI‑tool overviews, Trustpilot, App Store and Google Play narratives.
- Analyzing the business, finding bottlenecks, and driving fast execution on the highest‑impact fixes.
- Working cross‑functionally — partnering with product, marketing, finance, and external vendors — to deliver quarterly outcomes tied to P&L.
Requirements
- Proven experience in Operations / BizOps / Business Analyst / Business Associate / FP&A / Strategy or Management Consulting roles inside fast‑growing, operations‑heavy businesses (B2C product, marketplace, fintech, or top‑tier consulting serving those industries).
- Strong ownership track record: you have owned part of a business or a critical process end‑to‑end — from problem definition to measurable outcome.
- Solid analytical foundation — you decide based on numbers, can size problems, build scenarios, and articulate business impact.
- Excellent project execution: you hold several high‑priority initiatives in parallel and deliver at speed.
- Structured thinking and concrete communication — you can clearly explain what you did, why, and what changed, with no fluff.
- A visible growth trajectory in your career (rising‑star pattern — consistently growing in scope and responsibility).
Benefits
- Direct work with the CEO and real influence on decisions that shape the product at a critical scaling stage.
- A plot of land with genuine ownership — budget, headcount, and the freedom to build a function from scratch.
- A strong long‑term career and compensation trajectory: people who work with Artem grow fast, in both scope and earnings.
- A product that changes lives and helps millions of Christians around the world.
- A strong team and a culture of collaboration, continuous development, and high quality standards.
- Learning opportunities: knowledge exchange with Senior leaders across the Skelar ecosystem, internal schools and educational events, 13 professional communities, and access to external courses.
- Comfortable offices in Kyiv and Warsaw, and one of the best benefit packages on the market: insurance, 20 working days of vacation, lunches and breakfasts.
Job title
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Experience level
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