Operations Performance Manager at Linaker supporting critical operational initiatives and driving performance improvements. Focusing on rapid diagnosis, intervention, and transformation in challenging client environments.
About the role
- General Manager overseeing IT operations at Supermicro, leading end-to-end service delivery and operational excellence. Ensuring compliance and managing IT service delivery across the organization.
Responsibilities
- Serve as the primary liaison between business and IT; manage demand intake, prioritize initiatives, and ensure high-quality service delivery and user satisfaction.
- Oversee helpdesk and support functions; enforce SLAs/KPIs and drive continuous improvement in responsiveness and user experience.
- Ensure reliability, performance, and scalability of IT systems and applications; lead incident, problem, and change management.
- Govern user access lifecycle (onboarding, changes, offboarding); enforce RBAC, least-privilege principles, and maintain audit-ready records.
- Oversee operational cybersecurity, including monitoring, incident response, and adherence to security policies and standards.
- Own ITGCs (access, change management, operations); ensure control effectiveness, audit readiness, and timely remediation of findings.
- Establish operational governance and reporting; lead and develop teams, ensuring accountability, efficiency, and alignment with business goals.
Requirements
- Bachelor’s degree in Information Technology, Computer Science, or related field (Master’s preferred)
- 15+ years of IT operations experience, with 5+ years in leadership roles
- Strong experience in IT service management (e.g., ITIL framework)
- Hands-on experience with SOX compliance, ITGC controls, and audit processes
- Proven track record in managing helpdesk, infrastructure, applications, and security operations
- Excellent stakeholder management and communication skills
Benefits
- comprehensive benefits package
- participation in bonus and equity award programs
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