Service Management Analyst developing and maintaining knowledge management strategy at Syneos Health. Focusing on operational readiness and collaboration between IT project delivery and operational teams.
About the role
- Business Analyst role focused on enhancing acceptance in financial products for Sicredi. Collaborate with Cooperatives to drive strategic initiatives and monitor performance metrics.
Responsibilities
- Serve as the focal point for a group of Sicredi Centrals for the Acceptance product, contributing to the sustainable growth of the business (PJ) portfolio.
- Develop close relationships with Centrals and Cooperatives, acting as a strategic partner to drive results.
- Continuously monitor performance indicators (active base, merchant accreditations/onboarding, billing/revenue, margin, primary relationship status), identifying patterns, opportunities and risks.
- Lead regular follow-up cadences with Centrals and Cooperatives, providing analyses, executive narratives and business insights.
- Structure regional diagnostics and direct action plans with Cooperatives, ensuring data-driven execution.
- Support advisors and commercial teams in building strategies and rollouts for branches, including training and support materials.
- Participate in the creation and execution of strategic initiatives for the Acceptance product, from Discovery (upstream) through pilots and validations in Delivery (downstream).
- Act as a bridge between field teams and internal areas (intelligence, product, operations, channels, experience), bringing field insights and contributing to improvements in processes, offerings and member experience.
- Represent the product at trade shows, commercial events and strategic meetings of the Centrals.
- Roll out strategic actions defined by business intelligence to the Cooperatives under your responsibility.
- Convert data and field insights into inputs for the evolution of the product, policies, customer journeys and commercial actions.
Requirements
- Ability to interpret metrics for financial products and services, especially acceptance (merchant acceptance).
- Experience leading action plans with internal and external stakeholders.
- Ability to influence and coordinate in complex environments without formal authority.
- Strong analytical skills, with the ability to turn data into clear, actionable narratives.
- Excellent verbal, written and visual communication skills for executive presentations.
- Knowledge of individual (PF) and business (PJ) customer journeys in financial products.
- Organized, autonomous and able to prioritize multiple concurrent initiatives.
- Knowledge of merchant acquiring, payment methods or transactional products. (Nice to have)
- Experience with Power BI, SQL or advanced Excel analyses. (Nice to have)
- Experience with commercial or strategic processes aimed at business customers (PJ). (Nice to have)
- Experience in multidisciplinary projects and implementing strategic initiatives. (Nice to have)
Benefits
- Two additional fixed salaries (14th and 15th payments)
- Profit-sharing/performance participation (according to seniority)
- Health and dental plans with no co-payment
- Wellness programs with Wellhub (formerly Gympass), nutrition counseling, psychology, occupational health, massage, running groups and local gym access
- Meal allowance and food voucher — flexible percentage allocation between VA/VR cards, with no co-payment
- Extended maternity and paternity leave
- Childcare or nanny assistance for children up to 6 years and 11 months
- Support for children with disabilities, no age limit
- Life insurance
- Private pension plan up to 8% of salary
- Training platform — Sicredi Aprende, offering a variety of courses
- 40-hour workweek — using a time bank system
- Remote work allowance (except for positions that are 100% on-site)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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