Customer Success Manager responsible for onboarding and supporting clients in cybersecurity areas. Building long - term relationships and ensuring high customer satisfaction while identifying upsell opportunities.
About the role
- Directing client attraction and retention strategy for Youse Seguros, ensuring clear public targeting and channel operation.
Responsibilities
- Be the person responsible for directing the company's customer acquisition and retention strategy.
- Ensure clarity about who the priority audiences are, how each channel should operate, and what value proposition should be delivered for each customer profile.
- Define and evolve the company's customer strategy, connecting growth, retention and value generation.
Requirements
- Proven experience in customer strategy, segmentation, strategic marketing and strategic CRM.
- Strong ability to structure problems, hypotheses and strategic recommendations.
- Business acumen and an understanding of channel dynamics, audiences and value propositions.
- Ability to work with data and analysis as inputs for strategic decision-making.
- Strategic, structured and collaborative profile.
- Ability to influence decisions without formal authority.
- Clear, mature and business-oriented communication.
- Comfortable in cross-functional and evolving environments.
- Ability to connect long-term vision with practical decisions.
- Differentials: Previous experience in insurance, financial services, banking, insurtechs or companies offering complex services.
- Experience with multiple sales channels, including direct, partners, bancassurance and B2B2C.
- Experience in transformation contexts, building or structuring areas, or implementing new operating models.
Benefits
- Work model: Hybrid (2 days on-site and 3 days remote)
- Working hours: 7.5 hours/day
- Employment type: CLT (Brazilian employment contract)
- A connection we feel, which translates into genuine collaboration and mutual trust.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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