Prevention Case Manager supporting individuals at risk of homelessness through assessments and resource connections. Collaborating with community partners to ensure holistic support and advocacy.
Responsibilities
Coordinate and manage assigned prevention cases
Develop, maintain, and share a comprehensive resource library and related communication materials.
Promote program awareness and build trust with community partners to enhance engagement.
Provide Housing location services, referrals, and advocacy
Facilitating housing-related tasks such as document collection
Assisting with rental assistance packages from various funding sources, properly documenting fund distribution, and leading the recertification process as needed.
Address safety concerns quickly and compassionately.
Collaborate as part of a multidisciplinary team to ensure timely service delivery.
Ensure all relevant participant information is promptly shared with the appropriate staff.
Monitor participant progress through regular contact and communication with external and internal service providers, conducting assessments, and making necessary referrals.
Manage tasks and maintain up-to-date, complete participant charts, including scanning documentation as needed.
Ensure accurate and timely documentation of participant interactions within the HMIS database.
Perform monthly data clean-up to maintain HMIS accuracy.
Participate in weekly staff meetings and training sessions as directed by the supervisor.
Proactively communicate caseload coverage and provide updates on outstanding tasks when absent from work.
Work as a contributing team member within Shelter House and external agencies
Exemplify Shelter House core values
Perform other assigned duties as needed
Requirements
A bachelor's degree in human services/ related field or commensurate experience
2+ years of street outreach/case management/ direct services/other related experience
Strong written and oral communication skills
Ability to prioritize competing priorities and make sound judgements
Ability to complete tasks while navigating frequent interruptions
Ability to deliver creative, resourceful solutions to unique challenges
Strong organizational and time management skills
Valid Driver’s License and reliable transportation
Ability to Drive a 15-passenger van
Willingness to work evenings and weekends when needed
Annual TB Test is required
Ability to sit or stand for long periods
Ability to lift items weighing 10-20 pounds
Benefits
Medical, Dental & Vision Insurance
401K contributions with a 4% employer match
13 Paid Holidays, 2 Floating Holidays and the opportunity to take your Birthday Off
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