Support the operational aspects of events and travel for a leading digital commerce platform. Full - time remote role with responsibilities including vendor management and logistics oversight.
About the role
- Senior Event Planner managing compelling corporate events across Canada, the US, and internationally at Manulife. Leading program delivery from start to finish and collaborating with diverse teams.
Responsibilities
- Manage and craft unforgettable experiences that build brand momentum and deliver on event objectives
- Lead end-to-end program delivery: sourcing, critical path, budget management, contracting, vendor management, communications, onsite execution, post-event wrap-up, and reporting
- Own programs such as roadshows, incentives, and multi-day sales conferences, plus other key initiatives
- Participate and/or lead committees, status updates, and pre/post event briefings
- Develop, track, and report on budgets; drive efficiencies and savings, ensure timely payments and financial closure
- Recognize challenges early and troubleshoot with expertise and strong relationships
- Research and present recommendations for destinations, venues, AV production, formats, and experiential components
- Collaborate with peers, clients, vendors, and internal teams (procurement, legal, IT, marketing, design, etc.) to influence decisions, establish objectives, and deliver on time
- Gather post-event feedback from partners, sponsors, and client groups to improve future performance
- Support and enhance event processes and policies; identify gaps and document improvements
- Apply industry experience and networks to drive efficiencies, best practices, and new trends
- Travel up to 25–30% (weekdays/weekends/overnights) by air, train, and car, as program needs require
- Execute onsite with long hours of standing/walking; serve as the key liaison among clients and vendors
- Support show flow development and AV coordination with internal and external partners
- Ensure all program deliverables—theme, creative, locations, travel, activities, entertainment, speakers, meals, mobile app, materials, financials, staffing, registration, and gifting—align with client expectations and business objectives
Requirements
- 10+ years of corporate meeting/event management experience delivering complex, multi-faceted programs
- 1–3 years’ experience in Financial Services
- Strong knowledge of hospitality/hotel operations, travel standards, contract negotiation, site selection, and event sustainability
- Experience managing third-party vendors (DMCs, speakers, AV, entertainment, décor)
- Proven ability to lead and influence at all levels, including senior leadership
- Excellent interpersonal, customer service, diplomacy, and negotiation skills
- Positive mindset and resilience in supporting change
- Team-first attitude with a commitment to quality and service
- Ability to work with minimal supervision; set goals, meet expectations, and model strong behaviors
- Delegation and mentorship skills
- Proven event budget management
- Production design experience; confidence with AV for in-person, virtual, and hybrid events
- Strong proficiency with Office 365, event registration platforms (e.g., Cvent), and mobile event apps
- CMP designation is an asset
- Bilingualism (English and French) is an asset
Benefits
- Health insurance
- Dental insurance
- Mental health benefits
- Vision insurance
- Short-term disability insurance
- Long-term disability insurance
- Life and AD&D insurance coverage
- Adoption/surrogacy benefits
- Wellness benefits
- Employee/family assistance plans
- Retirement savings plans including pension and global share ownership plan with employer matching contributions
- Financial education and counseling resources
- Generous paid time off including holidays, vacation, personal, and sick days
- Full range of statutory leaves of absence
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