Technical Consultant role for advising clients on BPM projects with software development and process automation. Work with modern technologies like Java and BPMN for effective digitalization.
About the role
- Lead change management initiatives across strategic client engagements at ServiceRocket, enhancing user adoption and transformation success.
Responsibilities
- Design and execute a comprehensive change management strategy, applying the ADKAR model
- Conduct detailed change readiness assessments and impact analyses
- Develop strategic change management plans (communications, training, sponsor alignment)
- Define clear communication channels and messaging to ensure stakeholders understand the changes
- Design and deliver role-based enablement and training sessions
- Ensure delivery of high-quality support and reference materials
- Proactively identify, analyze, and address resistance across workstreams
- Continuously gather feedback and monitor key adoption metrics
- Define measurable success metrics for change management activities.
Requirements
- 10+ years of professional experience in management consulting, organizational effectiveness, or digital transformation leadership
- Demonstrable expertise in applying structured Change Management methodologies (e.g., ADKAR, Prosci).
- Proven experience in applying the ADKAR change management methodology, linking ADKAR outcomes to technical implementation milestones
- Proven track record leading change initiatives specifically related to Atlassian products (Jira, Confluence, JSM), Cloud Migration, and ITSM transformation
- Exceptional executive-level communication, presentation, influencing, and facilitation skills.
Benefits
- Share the fruit program: when we grow the tree, we share the fruit–when the company grows, we share the profit.
- Stock options: you have the opportunity to participate in the ownership of the company.
- Health insurance: we support you and your family–your well-being matters.
- Retirement plan/funds saving: we care about your future–we have diverse plans depending on your location.
- Career pathways program: you can grow horizontally, vertically, or any way you want.
- Generous monthly fixed allowances including Rockettoria, Scholarship & Learning, Tech Choice, Wellness.
- Generous PTO plus one cultural heritage and community day to celebrate your story, family, and culture.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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