Manager, Revenue Strategy & Operations at Perk driving strategic initiatives for the Travel & Spend product. Collaborating across teams and optimizing for competitive market success.
About the role
- Revenue Operations Manager enabling efficient GTM operations for Semgrep. Focused on Customer Success and Partner Operations in San Francisco office.
Responsibilities
- Build the CS operating model: processes, playbooks, tooling, and rhythms that support scale and consistency
- Partner with CS leadership on key programs such as onboarding + implementation operations, renewals forecasting + retention strategy, customer health scoring + risk identification, capacity planning + segmentation + coverage models
- Define, improve, and operationalize core CS KPIs (NRR, GRR, retention cohorts, time-to-value, adoption, etc.)
- Create reporting dashboards and automated insights that help CS leaders prioritize and drive outcomes
- Build partner ops foundations: process, tracking, attribution, reporting, and system support
- Partner with the Head of Partnerships to define partner lifecycle stages and success metrics, operationalize partner onboarding and activation, measure partner contribution to pipeline, revenue, and expansion
- Improve partner channel visibility through clean data, reporting, and business-ready dashboards
- Improve tooling and systems across CS and partner motions (CRM objects, automation, data hygiene, integrations)
- Identify inefficiencies, implement automations, and eliminate manual GTM processes where possible
- Partner with GTM leaders to proactively identify areas to improve seller efficiency and drive revenue growth
- Operate as a trusted business partner: diagnose performance, identify root causes, and propose solutions
- Build structured analysis to answer questions regarding customer loss, adoption and retention by segment, partner revenue outcomes, and cycle times.
- Develop business cases for operational changes and influence leadership decisions using data
- Leverage AI to build new workflows and augment existing processes
Requirements
- 3+ years of experience in Revenue Operations, Customer Success Ops, Business Operations, Analytics, or GTM Strategy
- Strong experience acting as a business partner to senior GTM leaders (CS, Partnerships, or Revenue leadership)
- Proven ability to build operations "from scratch" — not just maintain existing systems/processes
- Highly analytical and comfortable working with ambiguity, messy data, and evolving priorities
- Strong ability to translate insights into action: recommendations, process changes, and system improvements
- Experience designing scalable workflows for renewals and customer lifecycle management, partner operations / channel motions, cross-functional GTM handoffs.
- Strong communication skills and ability to drive alignment across stakeholders
- Experience in high-growth B2B SaaS environments
- Experience working with Salesforce and/or GTM tooling ecosystems.
Benefits
- Competitive salary
- Equity opportunity
- Flexible work arrangements
- Professional development opportunities
- Health insurance
- Generous paid time off
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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