VP, Product leading strategy and delivery of contact center technologies and workforce optimization. Transforming legacy systems to modern cloud - based platforms for omnichannel customer engagement.
About the role
- Contact Center Specialist providing customer support and processing transactions for Self-Help members. Managing inquiries via phone, email, and online tools with a strong commitment to service excellence.
Responsibilities
- Successfully respond to member questions raised via phone, email or online portal or forward to appropriate individuals for response
- Process and assist with home loan payments via telephone and internet tools
- Cross-sell credit union products and services when appropriate
- Provide preliminary information on IRA accounts, loan products and collection activities
- Research member inquiries to ensure proper follow up and satisfaction
- Process online membership applications
- Assist members with forms that may require electronic signatures
- Provide support for mobile and online banking customers
Requirements
- High school diploma or equivalent
- 1 to 2 years customer service experience in a call center or retail operations environment
- Ability to communicate effectively in verbal and written form
- Bilingual English/Spanish Required
- Ability to sell products and services
- Excellent verbal and communication skills
- Proficiency in Word required
- Proficiency with Excel preferred
- Excellent math ability
- Knowledge of Shortel Phone Systems and Credit Union policies and procedures preferred
Benefits
- Health insurance
- Paid time off
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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