Digital Support Technician providing exceptional support for management software at Wolters Kluwer. Enhancing customer experience through efficient digital channels and continuous product improvement.
About the role
- Product Support Engineer responsible for resolving support cases and improving customer collaboration at SEEBURGER. Working on Business Integration Suite support and ensuring high service quality for premium customers.
Responsibilities
- Your main responsibility is product support for our Business Integration Suite.
- This includes, among other tasks, logging and categorizing support cases.
- You resolve support cases independently or in collaboration with third‑level support.
- You not only fix issues but also work with customers to improve the operation of SEEBURGER solutions through appropriate problem management.
- For our premium customers, you act as the Designated Support Engineer and ensure high service quality and customer satisfaction through close cooperation with the customer.
- In addition to traditional product support, you assist the support team with software updates, system analyses, and projects within the service environment.
Requirements
- You have a solid foundation in IT fundamentals (networking, operating systems, ERP user knowledge).
- You have a sound educational background, e.g., IHK certification in IT specialist training, a degree in Business Informatics, or equivalent qualifications.
- Experience in IT administration and in system or application support.
- Ideally, you are familiar with the EDI/B2B, MFT, EAI, and API landscape and have experience with communication protocols, server operating systems, application servers, and databases.
- Good written and spoken German and English skills.
Benefits
- Flexible work: trust‑based working hours, remote work, and up to 20 days of workation.
- 30 vacation days, plus extra days off for volunteer work, and your birthday off.
- Financial benefits: Christmas bonus, subsidy for company pension scheme, childcare allowance, bike leasing, Deutschlandticket, tax‑free benefits via Edenred, and private accident insurance.
- Professional development: digital learning platforms and internal and external training opportunities.
- EGYM Wellpass: access to thousands of sports and wellness offers.
- Health & well‑being: stress prevention programs, health days, vaccinations, relaxation and activity rooms.
- Events & team spirit: summer and winter parties, after‑work events, sports groups, our own band, and participation in events such as B2Run.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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