Technical Support Engineer providing customer support in cybersecurity solutions. Working with customers to resolve issues, enhance product features, and educate users on products.
About the role
- IT Technical Support Specialist ensuring smooth end-user services for Securitas. Supporting IT environment stability and assisting in digital transformation efforts in Stockholm.
Responsibilities
- Support end users and deliver high quality IT support services to Securitas HQ.
- Acting as a team specialist on end user services in Group functions IT team.
- Handle ticket resolution through ServiceNow to ensure business continuity and high satisfaction for colleagues around the globe.
- Support of critical events at Securitas HQ that have high requirements for speedy incident resolution.
- Support service development and continuous improvement of end user services.
- Collaborate with colleagues; work together with all IT service support functions and colleagues in group, division, and country IT organizations, to make sure that services are well maintained and that we continuously improve.
- Contribute to end user satisfaction by delivering support with a positive attitude.
Requirements
- 6+ years of experience from IT, with 3+ years of supporting Office 365 and Microsoft cloud-based end user platforms.
- Experience from working in IT Service Desks or IT Support area.
- Good knowledge of incident management process.
- Good understanding of technical constraints in a modern IT environment built on cloud services.
- Experience from Service Delivery and ITSM process management.
- Experience from working in a global environment.
- Experience from working in tools like Azure DevOps.
- Experience in working with ITSM tool (for example ServiceNow) is a plus.
- Fluency in English.
Benefits
- Health insurance
- Flexible work arrangements
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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