Manager of Professional Services at i4pro ensuring client satisfaction and effective service delivery. Leading strategic account management and operational excellence in technology solutions for the insurance sector.
About the role
- Managing product vision and execution for a cutting-edge SaaS company with a focus on travel industry. Overseeing two Product Owners and collaborating across teams to innovate.
Responsibilities
- Help define the vision for our product and create a roadmap in line with business goals.
- Translate the vision and strategy for the products into tasks for development.
- Understand the architecture of our product and how it interacts with other products and parts of the business.
- Lead and work very closely with our Product Owner and Product Analysts and oversee the execution of our vision for this product.
- Own the end to end development of the product.
- Contribute to the planning, execution and review of each sprint.
- Manage and prioritize the backlog for the team.
- Be responsible for the P&L of the product with a focus on unit economics and efficiency.
- Keep internal technical teams accountable for quality output and product delivery.
- Work towards defining and tracking key KPIs to monitor the impact of delivered features.
- Lead R&D initiatives, including A/B testing, to enhance the product and work closely with our ML and Data Science teams.
- Work closely with internal and external stakeholders to understand and anticipate client and user needs.
- Review existing processes and flows to identify new opportunities and areas that need enhancements, including the development process.
- Complete regular market analysis, always having an eye on the competitive landscape.
- Collect and analyze information, solve complex problems rationally, and make decisions on time for enhanced productivity.
- Interview, onboard, and manage direct reports.
- Provide guidance and be an example to others in the organization.
Requirements
- 5+ years of well-rounded travel industry experience (NDC – New Distribution Capability, GDS – Global Distribution System and/or OTA – Online Travel Agency) with experience in flights.
- Strategic thinker with critical decision making skills
- Strong experience in data-backed decision making/statistics/market research
- Output and delivery driven; experience working under pressure in a fast-paced role with significant context switching
- Highly influential, proactive leader with a strong business acumen
- Strong technical skills and extensive experience working with APIs
- Exceptional organizational and project management skills
- Exceptional communication and negotiation skills
- Entrepreneurial at heart with a focus on culture building
- Passion for problem solving and root cause analysis
- Team player demonstrating awesome leadership skills and desire to help develop employees
- Outstanding research skills
- Ability to find the balance between user needs and business goals while questioning and validating assumptions along the way.
Benefits
- Avantages sociaux et avantages complémentaires
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