Scientific Affairs Manager at USP enhancing public health quality standards in LATAM region. Engaging stakeholders and providing scientific guidance for pharmaceutical compliance and standards implementation.
I4
Hybrid Professional Services Manager – Affirmative Action Position for Women
Posted 5 hours ago
About the role
- Manager of Professional Services at i4pro ensuring client satisfaction and effective service delivery. Leading strategic account management and operational excellence in technology solutions for the insurance sector.
Responsibilities
- Ensure excellence in the delivery of i4pro’s software and consulting services, acting as manager of strategic accounts and taking responsibility for client relationships, delivery governance, day-to-day operational support and revenue expansion through consultative selling, ensuring client satisfaction, profitability and sustainable growth.
- Serve as the Professional Services executive arm in account and operations management, balancing delivery, relationship management and commercial growth, with autonomy for day-to-day decision-making and strong strategic alignment.
- Manage the delivery of projects and service contracts, ensuring deadlines, quality, scope and margin.
- Oversee operational governance, monitoring SLAs, KPIs, quality indicators and customer satisfaction.
- Coordinate multidisciplinary teams (project managers, consultants, technical specialists).
- Identify operational risks and act proactively with mitigation plans.
- Implement and sustain Agile, Scrum and Kanban best practices aligned with the area’s strategy.
- Act as Account Owner for strategic clients, serving as the primary executive point of contact.
- Maintain close relationships with client stakeholders (IT, Business, Operations and C-level).
- Lead QBRs, executive meetings, steering committees and strategic alignment sessions.
- Ensure a high level of NPS, contract retention and service renewals.
- Translate client needs into structured requirements for internal teams.
- Identify upsell and cross-sell opportunities within existing accounts.
- Support and lead the preparation of commercial proposals, SOWs, contract amendments and renegotiations.
- Work closely and collaboratively with Sales, Product and Technology teams.
- Ensure balance between revenue growth, operational feasibility and margin.
- Monitor profitability by account/project, analyzing costs, revenue and margin.
- Support the Head of Professional Services in building forecasts, capacity planning and financial planning.
- Ensure adherence to commercial models and signed contracts.
- Develop mid-level leaders and technical specialists.
- Conduct structured feedback, Individual Development Plans (IDP) and performance follow-ups.
- Promote a culture of excellence, sense of urgency, ownership and results orientation.
Requirements
- Extensive experience in technology services, delivery or consulting.
- Previous experience as a Project Manager, Delivery Manager, Service Manager or Account Manager.
- Proven experience in account management and consultative selling of IT services.
- Bachelor’s degree in Computer Engineering, Computer Science, Business Administration, Production Engineering or related fields.
- Postgraduate degree or MBA in Project Management, Business Management, Information Technology or related areas.
- Advanced English.
- Experience in the insurance sector (preferred).
- Professional project management certifications (e.g., PMP, PMI-ACP) (preferred).
Benefits
- Meal voucher (Vale Refeição).
- Food allowance (Vale Alimentação).
- Bradesco Health Plan.
- Bradesco Dental Plan.
- Wellhub and Totalpass memberships.
- Transportation voucher (Vale Transporte).
- Childcare assistance.
- Profit sharing and results-based bonus.
- Life insurance.
- Private pension plan.
- Day off on your birthday.
- Extended paternity leave.
- Partnership with Creditas.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Store Manager at Anthropologie driving sales and team development in Dedham, Massachusetts. Fostering a culture of creativity and collaboration while ensuring exceptional customer experiences.
Assistant Store Manager for FP Movement supporting store operations and team development in an inspiring environment. Collaborating on customer experience initiatives to engage the local fitness community.
Visual Merchandising Manager enhancing customer experience at Urban Outfitters. Collaborating with store team on merchandising and display strategies to drive sales at the Lansing location.
Assistant Department Manager at Anthropologie supporting service and selling operations. Engaging team and promoting brand awareness in the store environment.
Shift Maintenance First Line Manager supervising mechanics at Savannah River Mission Completion. Responsible for ensuring work compliance with safety and operational standards overseeing maintenance activities.
Media Production & Assets Manager overseeing content creation, including TV commercials and marketing campaigns at T3 Services Group. Leading creative projects while managing digital asset organization.
Manager Back Office coordinating administrative activities for Bureau Veritas in Ile - de - France, optimizing processes and managing a team of 8 collaborators.
District Manager overseeing operations and sales across multiple retail store locations at Asurion. Leading store performance while ensuring alignment with company values and culture.
Senior Game Economy Manager optimizing game economies for leading titles at Product Madness. Collaborating with product, game ops, and data teams to design balanced economies and actionable insights.