Contact Center Specialist II for CoxHealth managing interactions with consumers and ensuring access to providers. Handling inquiries, centralized scheduling, and enhancing customer service experience.
About the role
- Learning & Development Specialist focused on delivering effective training in a hybrid model. Collaborating with teams to enhance training materials and support knowledge retention in a member-focused environment.
Responsibilities
- partner with training teams and vendors to ensure effective learning materials
- plan and deliver onboarding, refresher, and ad hoc training sessions
- manage and continuously update e-learning modules and quick reference guides
- act as the administrator for internal knowledge base articles
- develop monthly learning themes, quizzes, and interactive activities
- monitor training outcomes and collect feedback from learners
Requirements
- progressive experience in Learning & Development or Training
- confident leading training sessions for diverse audiences
- applied knowledge of adult learning principles and training best practices
- experience maintaining Knowledge Base content and training documentation
- exceptional verbal, written, and presentation skills
- highly proficient with Learning Management Systems, e-learning tools (e.g., Articulate), and Microsoft Office Suite
Benefits
- health and wellness benefits
- employer-matched RRSP savings
- performance-based bonus program
- free movies
- free grocery delivery
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