Call Center Registered Nurse providing clinical call center services and education for patients at AssistRx. Act as a liaison between healthcare providers, patients, and advocates to answer clinical questions.
About the role
- Culinary Call Center Representative at UW Health plays a key role in patient meal order processing. This position offers remote flexibility for Wisconsin and Illinois residents after training.
Responsibilities
- Provide a high level of customer service by taking patient’s meal requests over the phone
- Assist patients in planning a healthy meal in compliance with their diet order and food allergies
- Process electronic nutrition orders by transferring information from the patient’s medical record into our food service software
Requirements
- High School Diploma or equivalent Required
- Associate's Degree in Hospitality Preferred
- 1 year experience in an Administrative Support or related position Required
- 1 year experience in a call center and/or background in nutrition Preferred
- ServSafe Certification Preferred
Benefits
- An excellent benefits package, including health and dental insurance
- Paid time off
- Retirement plans
- Two-week paid parental leave
- Adoption assistance
- Options for a variety of schedules and shifts that offer flexibility
- Access to UW Health’s Wellness Options at Work that support employee/family well-being
- Tuition benefits eligibility
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