Hybrid HR System Support Specialist

at Scania Group

• Job title: HR System Support Specialist
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Tech skills: ServiceNow
• Location requirements: Hybrid, Gdansk, Poland

About the role

• HR System Support Specialist providing Level 2 support for Time & Attendance and SuccessFactors access management. Collaborating with HR, IT, and other partners in a hybrid work.environment.

Responsibilities

• Process and resolve user inquiries submitted through ServiceNow, ensuring timely, accurate, and service-oriented case handling
• Troubleshoot HR system-related issues and guide users through correct processes, providing clear and practical instructions
• Perform access provisioning activities, including creating, modifying, and removing user access and role-based permissions in line with governance and security guidelines
• Identify and escalate complex, high-risk, or system-owner-level cases to HR system owners, IT, or the HR System Support Manager, ensuring proper documentation and follow-up
• Maintain and update operational documentation, including work instructions, knowledge articles, and SOPs, ensuring alignment with global standards
• Collaborate closely with HR, Payroll, IT, and other People & Culture partners to resolve cross-functional issues
• Provide support and guidance to managers, employees, and P&C partners by resolving Level 1 and Level 2 inquiries or redirecting more complex cases when appropriate
• Contribute to continuous improvement by identifying recurring issues, reporting system or process gaps, and supporting solution design, testing, or implementation activities
• Ensure all activities are performed in compliance with data protection regulations, internal controls, and audit requirements

Requirements

• Fluent English communication skills
• Advanced knowledge of SAP SuccessFactors
• Intermediate experience with ServiceNow or similar ticketing tools
• 3+ years of experience in HR Operations, HRIS, Shared Services, or IT support, preferably in a large or multi-country organisation
• Experience in access provisioning and managing role-based permissions, ideally within SAP SuccessFactors
• Practical experience in case management using ticketing tools (preferably ServiceNow), including queue monitoring, documentation, and structured escalation
• Exposure to system troubleshooting, including identifying data inconsistencies, performing initial root-cause analysis, and cooperating with IT or system owners
• Experience creating or maintaining operational documentation such as work instructions, SOPs, and knowledge articles
• Proven ability to collaborate with HR, Payroll, line managers, and IT stakeholders
• Familiarity with data protection and access security guidelines, including GDPR principles

Benefits

• Hybrid working model
• Sports card
• Life insurance
• Inclusive, international working environment
• Opportunity to work with modern HR systems in a structured shared services setup