Customer Support Specialist resolving customer queries for Ovoko, aiding in customer product usage and support. Handle queries effectively and assist in maintaining company reputation for excellent service.
About the role
- Customer Service Employee at Scania assisting customers with inquiries and roadside assistance. Engaging with a diverse team in a dynamic international environment.
Responsibilities
- Sta onze internationale Scania klanten telefonisch bij in het oplossen van hun vragen (lekke band, starthulp, boetes, depannages…).
- Zorg ervoor dat de klanten snel en efficiënt worden verder geholpen en op regelmatige tijdstippen worden geïnformeerd.
- Volg alle binnenkomende interventies en depannages op, van opstart tot afsluiten van het dossier.
- Luister met de nodige vriendelijkheid en geduld naar de noden van de klant.
Requirements
- Bachelor denkvermogen met ervaring in een klantendienst, pechverhelping of contactcenter…
- Schoolverlaters met technische bagage zijn zeer welkom.
- Zeer goede talenkennis: NL/FR/ENG.
- Duits is een pluspunt
- Om zelfstandig, service- en oplossingsgericht te kunnen werken.
- Een echte teamplayer die aan multitasking kan doen.
- shiften (vroege, dag, late, nacht en weekendwerk)
Benefits
- Een marktconforme verloning aangevuld met extralegale voordelen (groeps- en hospitalisatieverzekering van AG insurance, maaltijd-cheques, eco-cheques, ploegen premies,...)
- Een uitdagende en dynamische functie in een internationale omgeving.
- Werken in een divers en hecht team.
- Ruimte voor zelfontwikkeling.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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