Business Operations Specialist at expert.ai supporting performance measurement and improvement. Collaborating across teams to enhance operational efficiency and scale activities to meet growth targets.
About the role
- Business Process Expert optimizing global service business processes for spare parts supply at Sartorius. Collaborating in interdisciplinary projects and driving system improvements and process optimizations.
Responsibilities
- Implement end-to-end service processes as part of company integrations and international rollouts
- Focus on processes along the spare parts supply chain (supplying technicians, customer deliveries, returns)
- Providing support in interdisciplinary and global projects as well as in system rollouts
- Collecting process and system requirements from operational services, collaborating with other departments on implementation, and ensure sustainable process documentation
- Proactively advise and train local service units on our global processes and applications
- Conduct training and optimize existing training materials
- Drive system improvements (e.g., SAP, Service1) and process optimizations and implement changes
- Identifying business requirements for process optimization in dialogue with our local key users
Requirements
- University degree in economics or engineering (e.g., industrial engineering) or completed relevant vocational training with practical experience
- Professional experience in a similar position
- Experience in the application of project management methods and tools for process analysis and improvement, such as Six Sigma, Lean, and agile project management
- High affinity for change processes and the ability to convince and inspire others
- Ability to empathize with the requirements of the local operational service business teams while keeping a focus on global process harmonization
- Experience in technically oriented service and relevant service management software as well as good SAP skills (e.g., SAP S/4 HANA modules CS, SD, MM) are an advantage
- Very good written and spoken English skills; German skills are an advantage
- Intercultural competence and willing to travel internationally (approx. 10%)
- Enjoy working in an international team
Benefits
- Personal and Professional Development: Mentoring, leadership programs, Talent Talks, internal seminar offerings, coaching for managers
- Attractive compensation: Vacation and holiday bonuses including pension benefits with a 35 hr. week, 30 vacation days
- Large, modern campus: Open office spaces, terraces, company restaurant with vegetarian and vegan options, cozy Italian bistro with ice cream sales, fitness studio and daycare center
- Making an impact right from the start: Comprehensive onboarding, including a virtual online platform even before joining, Welcome Workshops, "buddy" as point of contact
- Welcoming Culture: Mutual support, teamspirit and international collaboration; communities on numerous topics, such as coaching, agile working and business women network
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Senior Manager driving strategic initiatives at Jiko, which offers innovative financial solutions. Collaborating with executive leadership to foster growth and operational efficiency in a fintech environment.
Business Systems Support & Implementation Analyst supporting SAP Business One and other business systems. Managing system improvements and providing first - line support for users primarily in a macOS environment.
Sr. Analyst managing quality, service, and robotics operations for account maintenance at LPL Financial. Ensuring compliance, driving process improvements, and collaborating across departments.
Business Operations Associate coordinating procurement activities for a biologics development organization. Supporting capital equipment purchases and vendor management within a hybrid work environment.
Business Operations Associate supporting biologics development operations in a GMP - regulated environment. Focused on procurement coordination, purchase order management, and cross - functional collaboration.
OS
Operations and Program Support Manager at Oregon Employment Department leading operations for Paid Leave. Uniting policy, training, systems, and compliance to enhance service delivery.
Lead Business Operations Specialist analyzing and reporting data to support decision - making at Boeing in India. Focused on business operations at the India Engineering and Technology Centre.
Principal Manager in business process engineering at BBVA. Leading end - to - end solution proposals for strategic pillars and impact assessment on projects in Cuauhtémoc, Mexico.
NPI Business Operations Associate Manager overseeing NPI operations at Arrow Electronics. Responsible for managing overall NPI function including demand and order management.