WF
Business Relationship Support Associate Manager overseeing client services team at Wells Fargo. Leading business relationship support while ensuring compliance and process improvements.
About the role
- Finance Administrator supporting daily finance operations and credit control in a hybrid environment. Relevant experience required with strong accuracy and organisational skills.
Responsibilities
- Support day-to-day finance operations and general finance administration tasks.
- Assist with month-end activities, including reconciliations and reporting.
- Accurately process and record transactional documentation in line with procedures.
- Support audits and ad hoc finance reporting requests.
- Ad-hoc seasonal requirements across all Finance roles to assist with transactional processing in peak periods.
- Assist in improving finance processes, controls, and reporting accuracy.
- Manage and oversee the company’s debtor ledger, ensuring timely collection of outstanding invoices.
- Conduct regular reviews of aged debt and proactively follow up overdue accounts.
- Build and maintain strong customer relationships to resolve billing and payment queries promptly and professionally.
- Liaise with internal teams to resolve disputes and support smooth invoice processing.
- Identify and implement process improvements to enhance efficiency and accuracy within the credit control function.
Requirements
- Proven experience (1 year minimum) in a finance administration or credit control role, with significant hands-on credit control responsibility.
- Experience working within a service-based or contract-led environment.
- Strong understanding of credit control processes, cash flow, and basic accounting principles.
- Excellent communication skills, with the ability to manage difficult conversations professionally.
- Experience using accounting or ERP systems; experience with Stripe is advantageous.
- High level of accuracy, attention to detail, and strong organisational skills.
- Effectively prioritise tasks and manage time to meet deadlines in a fast-paced environment.
- Confident working independently and managing a busy workload to meet deadlines.
- Strong Excel skills, including reporting, pivot tables, and lookups.
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