Manager leading a small team of collectors within a larger global AR organization. Driving portfolio performance, process execution, and team effectiveness with strong collections experience.
WF
Hybrid Business Relationship Support Associate Manager – International, Bank, Non-Bank Financial Institutions
Posted 1 hour ago
About the role
- Business Relationship Support Associate Manager overseeing client services team at Wells Fargo. Leading business relationship support while ensuring compliance and process improvements.
Responsibilities
- Manage a team of ~10 Client Service Officers and provide ongoing coaching, mentorship, and development while supporting the team with complex client requests
- Act as an intermediary between the client and Wells Fargo to ensure timely execution
- Focus on root cause analysis and relationship-based problem solving rather than transactional support
- Partner and communicate effectively with external clients and internal stakeholders
- Review team reporting and performance trends, taking decisive, action-oriented steps to drive outcomes
- Act as a confident, visible leader who raises issues proactively and pushes work forward
- Ensure timely completion, quality, and compliance on the team
- Identify opportunities for process improvement and risk control development and adhere to all policy and regulatory requirements
- Oversee a compliance monitoring program and evaluating the results, ensuring achievement of a satisfactory rating on all audits, working with business management to resolve issues, and address deficiencies
- Complete all required assessments, exercises, training, and affirmations in accordance with Bank Policies and Audit requirements, including Business Continuity Planning
- Make decisions and resolve issues related to work allocation and daily operations with client management
- Collaborate and influence all levels of professionals including more experienced managers
Requirements
- 4+ years of Business Relationship Support experience, or equivalent
- 1+ years of leadership experience
- 1+ years Treasury Management Client Services Experience
- 2+ years’ experience supporting Complex Treasury Management Products (Ex: Electronic Commerce Services, BAI, International Wires)
- Demonstrated leadership‑level expertise in international payments and cross‑border transaction management, including Foreign Exchange wires, International ACH, and SWIFT‑related investigations across the full payment lifecycle
- Ability to support both operational and customer-facing needs for newer or evolving products
- Demonstrated ability to support product maturity, operational readiness, and scaling as new products or services are introduced
- Strong knowledge base and understanding of treasury management tools, products and services
- Excellent verbal, written, and interpersonal communication skills
- Strong computer skills, including Excel, MS Word and Power Point
Benefits
- Health benefits
- 401(k) Plan
- Paid time off
- Disability benefits
- Life insurance, critical illness insurance, and accident insurance
- Parental leave
- Critical caregiving leave
- Discounts and savings
- Commuter benefits
- Tuition reimbursement
- Scholarships for dependent children
- Adoption reimbursement
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