Service Management Analyst developing and maintaining knowledge management strategy at Syneos Health. Focusing on operational readiness and collaboration between IT project delivery and operational teams.
SA
Hybrid Senior Business Analyst – Systems
Posted 2 months ago
About the role
- Senior Business Analyst uncovering and documenting systems landscape to support coordinated decisions at San Diego International Airport. Bridging Business Intelligence and IT to improve operational performance.
Responsibilities
- Identifies, documents, and maintains an inventory of enterprise and legacy systems, including system purpose, ownership, integrations, and key dependencies.
- Analyzes how applications, integrations, and processes work together to support operational, compliance, and business needs; identifies gaps, overlaps, and opportunities for improvement.
- Develops an understanding of system data structures, data flows, and data quality considerations to support reliable reporting, integration, and long-term system sustainability.
- Gathers and documents business and system requirements, process flows, and use cases to support system enhancements, replacements, or integration efforts.
- Coordinates and supports user acceptance testing (UAT) and validation activities to ensure system changes meet documented business and technical requirements.
- Reviews RFI/RFP documentation and vendor proposals to assess functional overlap, alignment with existing systems, and potential impacts to data, integrations, and maintenance.
- Partners with ITS, Business Intelligence, and departmental stakeholders to share system knowledge, validate findings, and promote consistent understanding across the organization.
- Translates institutional and historical system knowledge into clear, repeatable documentation to reduce reliance on tribal knowledge and support continuity as staff and systems evolve.
- Contributes to the development and refinement of documentation standards, templates, and practices that support consistent systems analysis and information sharing.
Requirements
- Five years of professional experience in business analysis, process improvement, systems implementation, or in a related field such as business intelligence, information systems, project coordination, operations, quality assurance, or technical writing, or any equivalent combination of education, training, and/or experience.
- Graduation from an accredited four-year college or university with a major in Business Administration, Information Systems, Computer Science, Data Analytics, or a closely related field.
- Designation in Certified Business Analysis Professional (CBAP), Professional in Business Analysis (PMI-PBA), Project Management Professional (PMP), Associate Certified Analytics Professional (aCAP), The Data Warehousing Institute (TDWI) certifications, Agile or Scrum certifications (e.g., Certified ScrumMaster (CSM), SAFe), Microsoft Power BI certification, Tableau certification, Certified Business Intelligence Professional (CBIP), Certified Data Management Professional (CDMP) is preferred.
- Knowledge of Master Data Management (MDM) principles and practices.
- Experience in the aviation industry, airport or transportation operations is preferred.
Benefits
- 14 paid holidays
- 18 – 33 days of vacation (PTO)
- Parental and child care benefits
- Salary continuance for family & parental leave
- Tuition reimbursement
- Retirement plan options including a comprehensive pension plan and 457 defined contribution plan
- Annual employer-funded Lifestyle Spending Account
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