Mid - Market Customer Success Manager driving AI adoption and renewals at Notion in Tokyo, Japan. Shape customer outcomes and contribute to predictable revenue through effective workflows.
About the role
- Customer Success Manager enhancing Salonkee’s growth by focusing on client retention and upselling digital solutions. Liaising with German speaking salons to demonstrate software value and address specific needs.
Responsibilities
- Act as the main liaison for our German speaking clients, focusing on retaining salons by demonstrating the continuous value of integrating Salonkee's solutions into their operations.
- Identify opportunities to upgrade existing clients to more comprehensive packages and introduce them to our payment services, and additional functionalities
- Develop an in-depth understanding of Salonkee’s software to provide expert guidance on its extensive features and benefits
- Systematically collect and channel client feedback to our product development team to refine and enhance our offerings, ensuring our solutions align with market needs and client expectations.
- Conduct training sessions to educate clients on the full capabilities of Salonkee's software, reinforcing the value it adds to their business.
- Proactively identify any potential risks that might affect client satisfaction or engagement and address these issues promptly to maintain high client retention rates.
Requirements
- Fluency in German and English is required as well as French or Dutch
- Outstanding written and verbal communication skills, with the ability to present complex solutions clearly and persuasively.
- Adept at working with software platforms, with a keen interest in staying updated on the latest technologies.
- Strong analytical and problem-solving skills to navigate client issues in a dynamic, fast-paced environment.
- Proven sales experience with a strong focus on customer satisfaction and retention.
- High energy, motivated, and excited about driving growth and achieving results.
- A love for numbers and growth, with the ability to translate data-driven insights into strategic actions.
Benefits
- A competitive remuneration package.
- A dynamic, international, and supportive work environment with a strong team culture.
- Flat hierarchies that promote open communication and encourage putting your ideas forward
- The opportunity to be part of a success story and make a tangible impact on the future of the beauty and wellness industry.
- Regular company events to foster team bonding and create opportunities for networking and collaboration
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Customer Success Manager guiding enterprise clients in adopting complex solutions. Managing customer lifecycle from engagement to renewal across the UK and Europe.
Customer Success Liaison in healthcare transforming care delivery through Remote Patient Monitoring and support. Engaging patients and clinic teams for improved health outcomes in partnered clinics.
Senior CRM & Loyalty Engineer at Merkle developing digital solutions and providing mentorship. Overseeing CRM systems implementation and ensuring architectural integrity in projects.
Customer Success Manager responsible for managing strategic customer accounts and ensuring successful technology adoption. Driving client engagement and partnership at Hewlett Packard Enterprise.
Customer Success Manager supporting strategic accounts with a focus on client retention and expansion at PitchBook. Engaging clients while driving their success and optimizing platform usage.
Senior Customer Success Manager coordinating customer relationships and enhancing user experiences at Workday products. Liaison role enhancing service quality and operational performance for designated customers in a Fortune 500 company.
Customer Success Manager leading strategic accounts, ensuring customer value realization at Genesys. Orchestrating collaboration across various teams to drive business growth and success in customer experience.
Senior Customer Success Manager responsible for managing customer success for enterprise clients at Genesys. Focused on driving retention, expansion, and customer satisfaction across strategic accounts.
Customer Success Manager at ShopGrok ensuring retail clients maximize platform value. Engage in customer journey from onboarding to ongoing management and insights delivery.