Site Reliability Engineer improving operational characteristics and collaborating with feature teams for service objectives. Leading automation and reliability initiatives while coaching colleagues.
About the role
- VP overseeing strategic operations and financial growth of Sally Beauty stores. Leading multi-region field leaders to enhance customer experience and business performance.
Responsibilities
- Responsible for developing and executing a strategic plan aligned with the company Annual Operating Plan to achieve revenue targets.
- Use data to assess the needs of the business and provide clear direction to the team and holding them accountable to deliver on goals.
- Supports the development and implementation of business and financial models, operating metrics, and store initiatives with an understanding of the implications on revenue, cost, gross margin, and customer retention.
- Lead a group of field leaders across multiple regions to manage daily operations and deliver on the customer experience expectations.
- Ensure the in-store customer experience exceeds expectation by leveraging all selling and educational tools across the fleet of stores.
- Visit stores to provide ongoing and hands-on coaching, development, and mentorship to your teams with a focus on investing in field leaders.
Requirements
- 10+ years’ experience managing and/or directing large multi-unit, geographically disbursed store-based operations
- Specialty store expert in operations, customer engagement, communication and education
- Experience in “best of class” retail environments known for having a strong customer focus.
- Must possess strong communication skills with ability to quickly build strong relationships across the organization.
- A team player who values working in a collaborative, cross-functional environment.
- Must have an unwavering commitment to improving the relationship with the Customer.
- A creative thinker who is able to both set strategy and translate it into action
- Results-oriented with exceptionally high-performance standards
- Excellent understanding of financial statements, financial performance and the dynamics of the P&L.
- Interested in career growth/advancement
- Demonstrated results in the development of people across an organization.
- Experience in managing time and attendance systems
- Prior experience working collaboratively with GVP’s and other Vice President level functional and operations focused managers.
Benefits
- Hybrid work arrangement
- Opportunities for professional development
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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