Hybrid Credit & Collections Analyst – Spanish Speaking

at Salesforce

• Job title: Credit & Collections Analyst – Spanish Speaking
• Job type: Full Time
• Experience level: Junior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Dublin, Ireland

About the role

• Collector managing assigned accounts receivable for Salesforce, ensuring cash flow and resolving disputes. Collaborating with internal teams and facilitating customer payments for smooth operations.

Responsibilities

• Collectors are directly responsible for ensuring that the accounts receivable portfolio is converted into cash, thereby positively impacting Salesforce’s cash flow through their efforts in directly collecting payments from customers.
• Healthy cash flow is viewed by the investment community as both an efficiency and financial measure, which translates into a component of our stock price.
• This position will be assigned an individual accounts receivable portfolio for which they will be accountable.
• The Collector is responsible for managing an assigned accounts receivable portfolio, primarily through email and telephone communication.
• The role involves resolving accounts receivable disputes to the satisfaction of both Salesforce and our customers, while using sound business judgment and collaborating across teams to achieve collection targets.
• Initiate collection reminders via email or phone in accordance with the Invoice Collection and Account Suspension Timeline.
• Demonstrate sound judgment and due diligence in evaluating account solvency and customer willingness to pay.
• Facilitate customer payments by providing required documentation (e.g., invoices, payment instructions).
• Resolve billing disputes in collaboration with Sales Operations, Sales teams, and other internal stakeholders.
• Escalate accounts with significant payment issues to Collections and Sales management.
• Partner with Credit Analysts on financially distressed accounts.
• Negotiate payment plans for distressed accounts and secure approvals per the established approval matrix.
• Perform collection activities in line with Salesforce’s policies and processes, including:
• • Obtaining approval for suspension warnings.
• • Executing account suspensions on delinquent accounts in compliance with policy.
• • Providing suspended account details to the Write-Off and Bad Debt team.
• Contribute to process improvement projects as assigned.
• Deliver reports on the assigned portfolio to Collections management as requested.
• Ensure compliance with all company policies.

Requirements

• Bachelor’s degree or equivalent combination of education and experience.
• Proficiency in English (verbal and written) + an additional European language (Spanish).
• Minimum of 1 year of credit collections experience in a high-growth environment (or equivalent).
• Strong customer relationship skills and ability to manage a variety of customer interactions.
• Demonstrated initiative and ability to thrive in a team environment.
• Ability to work independently and manage competing priorities.
• Experience contributing to process improvement initiatives and/or project management.
• Ability to deliver accurate results in a fast-paced, high-growth environment while meeting deadlines.
• Proficiency in Microsoft Office Suite; Salesforce system knowledge is a plus.

Benefits

• Health insurance
• Professional development opportunities
• Flexible work arrangements