Hybrid Senior Media Integration Account Manager

at Safran

• Job title: Senior Media Integration Account Manager
• Job type: Full Time
• Experience level: Senior
• Salary: $73,700 - $88,400 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Brea, United States

About the role

• Senior Media Integration Account Manager managing B2B accounts in the In-Flight Entertainment industry. Collaborating with airline clients and internal teams for on-time content delivery while ensuring client satisfaction.

Responsibilities

• Liaise with assigned customers and lead the execution of their monthly IFE content sets
• On a monthly basis, communicate with the Media Integration Specialists to assess and track any reported errors to ensure timely resolution
• On a quarterly basis, complete quarterly Customer Scorecards with the airline client, identifying root cause and proposing solutions where any concerns may be flagged.
• Represent the company during onsite / offsite customer meetings as required
• Have a full understanding of the IFE product, production cycle and integration process
• Manage customer distribution lists to communicate delivery notifications of content sets
• Manage shipping and billing PO's per customer requirements
• Responsible for completing content billing per defined company requirements
• Track incoming customer owned media storage (SD cards, etc.)
• Use company defined tools (Trello) to create monthly production schedules to ensure and track on-time content deliveries
• Have basic understanding of and adhere to MPA standards and regulations
• Engage in discussion and ideas for improvements in department tools and processes
• Communicate and report production issues that may impact delivery to Media Services Project Managers and department manager
• Advise management on solutions to resolve discrepancies
• Perform other job-related duties as assigned

Requirements

• Bachelor’s Degree or equivalent experience in a related field
• 3-6 years of experience in B2B account management
• 2-3 years of experience in the In-Flight Entertainment industry
• Experience with project management or project scheduling
• Experience working with cross-functional groups
• Familiar with a variety of concepts, practices and procedures within IFE, TV or a related industry
• Proficient, working knowledge of Excel, and Word processing programs

Benefits

• A home allowance to elevate your home workspace
• Discretionary bonus program
• Future financial security with a 401(k) program with company match
• Paid time off covering vacations, personal time off and sick days, capped off by an exciting year-end holiday shutdown
• Embraced flexibility with our alternative work schedule (9/80) to navigate your workweeks with every other Friday off