Customer Engagement Analyst focusing on customer data analysis and engagement metrics to improve experience, retention, and loyalty.
SA
Hybrid Senior Customer Success Manager – Enterprise, Transport, Logistics, Manufacturing
Posted 2 months ago
About the role
- Senior Customer Success Manager driving value for strategic Enterprise customers in the Transport, Logistics, and Manufacturing sectors. Cultivating partnerships and ensuring customer success through adoption and measurable outcomes.
Responsibilities
- Own and lead the success of a portfolio of strategic Enterprise customers, acting as their primary partner and advocate
- Build deep relationships with senior and executive stakeholders, aligning SafetyCulture’s platform to their strategic priorities
- Drive customer adoption, value realisation, and measurable outcomes across large, multi-site deployments
- Proactively manage retention and renewal outcomes by identifying risks early and executing clear success plans
- Identify and progress expansion opportunities in partnership with Sales, based on demonstrated value and customer maturity
- Use data, insights, and industry benchmarks to demonstrate ROI and guide customer decision-making
- Bring the voice of the customer into SafetyCulture, influencing product direction through structured feedback and industry insight
- Contribute to the creation of enterprise and industry-specific playbooks, case studies, and best-practice frameworks
Requirements
- Proven experience managing large, strategic Enterprise accounts within complex, multi-stakeholder environments
- Comfortable engaging and influencing at senior executive and C-suite level
- Strong commercial acumen, with experience driving retention, renewals, and expansion within existing accounts
- Highly analytical, with the ability to translate data into clear insights and compelling business narratives
- Confident communicator and presenter, able to simplify complex concepts and drive alignment
- Curious, adaptable, and quick to develop deep understanding of new industries and operating models
- Proactive and outcomes driven, thriving in a fast paced, scaling SaaS environment.
Benefits
- Equity with high growth potential, and a competitive salary,
- Flexible working arrangements, we encourage you to create the best work blend while working from your home and the local SafetyCulture office;
- Access to professional and personal training and development opportunities; Hackathons, Workshops, Lunch & Learns;
- We encourage involvement in the community, open source work, attending talks and events, and experimenting with new technologies.
- In-house Culinary Crew serving up daily breakfast, lunch and snacks
- Wellbeing initiatives such as subsidised fitness programs, EAP services and generous parental leave policy
- Quarterly celebrations and team events, including the annual Shiplt! global offsite
- Table tennis, board games, gym sessions, book club, and pet-friendly offices.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Client Success Associate handling post - sales account management and campus launches for Grubhub Campus services. Driving customer engagement and managing cross - functional teams for successful implementations.
Customer Success Specialist with Greek improving customer engagement and retention in fintech environment at myPOS. Focus on driving value and satisfaction through outreach and support across multiple markets.
Director leading Lewisville Customer Success Center, ensuring top customer service standards across touchpoints. Strong focus on performance metrics and continuous improvement.
Course Operations Manager overseeing TEC program delivery and supporting student success across multiple cohorts. Collaborating with faculty and TAs to ensure high - quality education delivery.
Manager overseeing CRM system operations for a leading healthcare company using Salesforce to enhance customer engagement. Ensuring platform stability and supporting commercial stakeholders across multiple business units.
Client Success Associate managing post - sales relationships and engaging with university dining programs at Grubhub. Responsible for launching new campuses and ensuring client growth and satisfaction.
CRM Specialist at Jaja building customer journeys with data - driven marketing strategies. Collaborating with teams to enhance customer experience through efficient CRM processes.
AI/Scaled Customer Success Lead developing automation systems for customer success at Lovable. Spearheading customer engagement strategy and lifecycle automation in a fast - paced environment.
AI Success Strategist driving AI adoption and operational excellence for Zendesk. Leading AI roadmap delivery and ensuring measurable business impact for customers.