VP, Product leading strategy and delivery of contact center technologies and workforce optimization. Transforming legacy systems to modern cloud - based platforms for omnichannel customer engagement.
About the role
- Call Center Escalation Specialist managing health plan authorization approvals and resolving escalations for SafeRide Health. Ensuring access to care and high standards of customer service in the call center environment.
Responsibilities
- Serve as a resource for the call center team by answering questions, providing solutions, and handling member escalations
- Communicate with members and transportation providers
- Relay critical operational insights and provide feedback to supervisors and managers
- Manage authorization approvals for over-mileage trips
- Correspond with Health Plans regarding escalated issues
- Consistently perform Quality Assurance monitoring to sustain service standards
- Create and provide reports as necessary
- Other duties as assigned
Requirements
- A high school diploma or equivalent
- Strong communication skills (both verbal and written)
- A demonstrated ability to work successfully in a fast-paced environment
- Proficient with call center software, workforce applications, quality monitoring tools, and applications
- Advanced problem-solving skills
- One (1) year of experience in a Call Center leadership position
- Showcase a positive attitude and genuine empathy in interactions
- Familiarity with health insurance programs (Medicaid, Medicare, NEMT)
- Bilingual; fluent in both English and Spanish.
Benefits
- flexible shifts with occasional weekend work
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Call Center Agent engaging with potential customers and developing sales strategies in a hybrid work environment. Responsible for managing customer relationships and contributing to sales goals.
Call Center Representative for handling inbound customer calls from shareholders and financial professionals. Supporting clients in processing significant financial decisions and providing real - time information solutions.
Manager overseeing performance initiatives for CCO Program & Channel Management at Navy Federal. Collaborating with Digital Channels to enhance communication strategies and member experiences.
Outreach Analyst/Call Center Representative supporting the Peace Corps by providing customer service. Candidates must be located in Texas and hold a secret clearance.
Customer service representative responsible for handling mobile client inquiries and providing excellent service in Lima. In the call center with a full - time contract and a hybrid work setup.
Customer Support role handling mobile customer inquiries via phone in a call center environment. Providing excellent service and growth opportunity within company.
Call Center Agent handling client inquiries for our partner insurance companies. Engage in inbound calls without sales or legal advice while documenting data carefully in CRM systems.
Senior Analyst driving strategic planning at Winover, a credit recovery expert. Focus on operational performance through analytical insights and strategic actions.
Agentes de Atendimento N1 no home office, focados no atendimento de E - commerce chocolate. Trabalhando em equipe e orientando clientes em processos e sistemas.