Program Director overseeing PRI's Certification program, focusing on strategic leadership, profitability, and growth. Driving customer engagement and collaboration with internal and external stakeholders in a hybrid environment.
Responsibilities
Develop and execute strategic plans for PRI’s Certification program aligned with organizational goals and market trends.
Collaborate with executive leadership to define program strategies that enhance business outcomes, scalability, and customer satisfaction.
Assume full responsibility for program profitability, including budgeting, forecasting, and financial planning.
Identify opportunities for cost savings, process improvements, and revenue growth to ensure financial viability of all programs.
Continuously refine and enhance program strategies to achieve business objectives and meet evolving customer needs.
Track and analyze program performance metrics to ensure alignment with goals and identify areas for improvement.
Serve as the “face of PRI” and the “voice of the customer,” maintaining strong relationships with stakeholders to ensure programs meet or exceed expectations.
Act as the primary point of contact for clients throughout the program lifecycle, gathering feedback and promoting PRI’s value propositions.
Work closely with departments such as Marketing, Sales, Engineering, Operations, and Business Development to ensure cohesive execution of program objectives.
Present program updates, gather feedback, and build strong relationships with internal and external stakeholders.
Drive innovation within PRI programs by staying updated with industry trends, technological advancements, and best practices.
Encourage a culture of continuous improvement through proactive risk identification, analysis, and mitigation.
Requirements
Bachelor’s degree in Business Administration, Operations Management, Engineering, or a related field
10–15 years of relevant experience in program management, product management, or leadership within industries aligned with PRI’s scope (aerospace, automotive, manufacturing, etc.)
Proven experience leading complex programs and collaborating across functional teams.
Strong understanding of financial principles, including budgeting, forecasting, and P&L management.
Demonstrated experience in customer relationship management and acting as a customer advocate.
Familiarity with auditing, industry managed programs, ISO standards, certification processes, and industry-specific requirements is a plus.
Strong financial acumen with experience in budgeting, forecasting, P&L Management, and resource allocation.
Ability to build strong relationships with internal and external stakeholders.
Strong leadership and team development abilities, with experience fostering innovation and continuous improvement.
Experience working within matrix-based, functional-based, and program-based organizational structures.
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