ServiceNow CSM Architect leading optimization of customer management solutions in utilities. Collaborating across teams for innovative solutions that enhance customer engagement.
About the role
- Customer Success Manager focused on developing positive customer experiences for a fintech scale-up. Drive adoption, retention, and provide tailored recommendations based on customer insights.
Responsibilities
- Learn the ins and outs of Rydoo, to evangelize the capabilities of Rydoo
- Partner with customers to understand their goals and provide recommendations based on your experience and product knowledge
- Be metrics driven and identify if a customer relationship might be at risk
- Work together with the account management team to identify growth opportunities
- Recognize customer needs and recommend additional services
- Proactively communicate product changes and other relevant updates to our customers
- Understand our customers’ key business challenges and provide feedback to our product team
- Adhere to Rydoo’s Information Security Policy, best practices and participate in regular security trainings.
Requirements
- Native/ Fluent command of English and German (French is a huge plus)
- 3+ years of CSM or customer facing experience
- Experience in solving more complex business challenges
- An affinity for cloud-based applications
- Excellent verbal and written communication skills
- Result oriented mindset
- Learning by doing mentality
- Being a compassionate, unselfish, true team player
- Customer focused
Benefits
- A competitive package, including salary and benefits
- Meal vouchers of €8 per day
- #RydooHybrid work policy: decide for yourself where you work most efficient
- #RydooOnTour: our international mobility program that gives employees the possibility to temporarily relocate to one of the countries we have a Rydoo office.
- Professional freedom and a flexible work environment
- Upskilling through training and coaching programs
- Regular company and team events
- Wonderful international team with more than 33 different nationalities
- Spectacular onboarding program for all new Rydooer’s
- Free drinks, fruits & snacks to provide you with all the energy to do your job + the occasional afterwork drink and great parties (believe us 😉)
- Permanent contract**
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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