Operations Lead at Bureau managing end - to - end operations, logistics, and vendor partnerships in a fast - paced environment. Ensuring exceptional customer experiences and operational excellence across North America.
About the role
- Manager of Technical Services overseeing IT Operations and technology implementation at Ryder. Leading a team to deliver scalable IT service solutions while maintaining operational excellence.
Responsibilities
- Provides leadership and expertise associated with the definition, selection, implementation, and ongoing support for technologies leveraged by Ryder
- Drives Operational Excellence through their team and across IT
- Develops and executes strategy to improve the design, implementation, support, and reporting of processes and technologies
- Ensures successful delivery of 24x7x365 IT services
- Leads technical operations for on-premises infrastructure
- Oversees hybrid cloud integration and migration initiatives
- Manages lifecycle of infrastructure assets
- Implements disaster recovery and business continuity strategies
- Drives performance optimization and capacity planning for compute, storage, and network resources
- Collaborates with architects, SMEs, and PMs to support business projects requiring Infrastructure & Operations services
Requirements
- Bachelor's degree required
- Minimum of 5 years experience in Information Technology required
- Minimum of 3 years experience in providing IT Operations support required
- Experience of IT Operations technologies and processes including endpoint, network, server, SAN, monitoring, backup, patching, DR, ITSM
- Background in IT Security, specifically IT Risk, Vulnerability Management, and system best practices
- Proven experience in a technical support group and working with technical Project Management
- Understanding and experience with the delivery of IT Operations services
Benefits
- comprehensive health and welfare benefits to include medical, prescription, dental, vision, life insurance and disability insurance options
- paid time off for vacation, illness, bereavement, family and parental leave
- tax-advantaged 401(k) retirement savings plan
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