Hybrid Director, Enterprise Service Customs Operations

at RTX

• Job title: Director, Enterprise Service Customs Operations
• Job type: Full Time
• Experience level: Lead
• Salary: $176,000 - $352,000 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Tucson, United States

About the role

• Director of Enterprise Services Customs Operations at RTX overseeing customs compliance and operations. Leading teams to drive organizational strategy and improve customs processes.

Responsibilities

• Ensuring compliance with global trade / customs laws, policies and procedures, both internal and government requirements
• Further a culture of high performance, and innovation, to attract, develop and retain top talent and achieve business objectives
• Managing and overseeing the financial health of the organization, to include the development of work placement strategies
• Developing strategies, establishing goals, and executing initiatives to achieve the overall P&PS mission
• Measuring KPIs to ensure continued progress toward meeting customer needs and achieving annual goals
• Identifying and integrating P&PS growth opportunities in support of RTX and BU strategies
• Engaging and collaborating with leaders across RTX on key Global Trade & Customs initiatives
• Driving continuous improvement of customs operations processes
• Providing support and mentorship to Customs professionals across the organization
• Developing and maintaining good working relationships with stakeholders and brokers; managing the escalation process for critical customs issues, removing barriers, and managing material deliveries to ensure stakeholder needs are met
• Overseeing tactical application of import duty mitigation strategies (e.g. FTA, Military Duty Free, Reconciliation, Drawback, FTZ and chapter 98) and Duty payments
• Ensuring successful implementation and oversight of global supply chain security programs (e.g. CTPAT) for RTX

Requirements

• A University Degree and a minimum of 14 years prior relevant experience, or an advanced degree in a related field and a minimum of 12 years’ experience.
• Minimum of 5 years of experience supervising people onsite and in hybrid and remote environments
• Minimum of 8 years of experience working with U.S. and International Government Global Trade & Customs laws and regulations, policies, processes, and programs, including customs filings and reconciliations, Free Trade Agreements, Customs Trade Partnership Against Terrorism, U.S. Customs & Border Protection, Foreign Trade Zones, Duty Drawback, and Harmonized Tariff Schedules

Benefits

• Parental (including paternal) leave
• Flexible work schedules
• Achievement awards
• Educational assistance
• Child/adult backup care