Technical Support Specialist assisting the Abas team with stable operations and troubleshooting for cloud and on - premise customers. Documenting issues and escalating complex cases.
About the role
- Customer Service employee in 2nd level support for a company specializing in software development. Responsible for handling customer inquiries and contributing to service quality improvements.
Responsibilities
- You assist our customers by phone with primarily commercial inquiries and questions about terms and conditions
- You process and document customer inquiries and create user instructions/guides
- You document frequently asked questions (FAQs)
- You forward feature requests for software improvements to the responsible teams
- You ensure compliance with our quality standards and contribute to the ongoing development of our customer service
Requirements
- Completed vocational training in a business or IT-related field
- Ideally, experience in customer service and an affinity for IT systems
- Proficient with common MS Office applications
- Strong service orientation
- Excellent communication skills and the ability to convey knowledge
- Experience with ticketing systems is an advantage
- Enjoy working as part of a team
- Fluent in German, both spoken and written
Benefits
- Competitive compensation and social benefits
- Flexible working hours and remote/mobile working
- Extensive benefits such as free soft drinks, corporate fitness, company pension scheme, supplementary health insurance and employee events
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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