Account Manager role at Peoples Post focusing on client satisfaction and revenue growth. Responsibilities include onboarding, performance analysis, and strategic client communication.
About the role
- Account Manager at Roo supporting and growing veterinary users on the platform post-business development handoff. Engaging and ensuring satisfaction of veterinarians through strategic support and networking.
Responsibilities
- Provide support for retaining our core vet users on the platform after they have been handed off from the Business Development team.
- Assist veterinarians in fulfilling shifts that align with their schedules, preferences and financial goals.
- Help to fulfill needed relief shifts through vet network knowledge.
- Retain and grow the shift volume of a set group of full time relief vets.
- Ensure Top Vet users remain actively engaged & happy with Roo platform.
- Manage Veterinarian's general inquiries.
- Proactively address any rainy-day scenarios and resolve any user issue or inquiry promptly, working with client support.
- Plan and host Dinners with our top-performing Veterinarians.
Requirements
- Expert in fostering relationships, growing your book of business, and retaining clients.
- Strong Sales Experience
- Proficient in analyzing data to make informed and effective decisions.
- Ability to utilize our CRM tools (Hubspot and Zendesk) to track user acquisition progress.
- Proactivity – staying ahead of the curve in day-to-day work.
- Strong communication skills (a written prompt will be part of the interview process).
- Organized, yet able to juggle multiple tasks.
- Ability to work with different teams as well as remote team members.
- Ability to understand business needs and identify ways to grow.
- Experience in startup or high-growth environments preferred
- Knowledge of working with DVMs and veterinary hospitals a plus
- Occasional travel required for conferences and Vet dinners
- Positive, can-do attitude!
Benefits
- Stipends for home office setup, continuing education, and monthly wellness.
- Comprehensive health benefits to fit your needs with base medical plan covered at 100% with optional premium buy up plans.
- 401K
- Unlimited Paid Time Off.
- Paid Maternity/Paternity and reproductive care leave.
- Gifts on your birthday & anniversary.
- Opportunity for domestic travel, including for regional team building events.
Job title
Job type
Experience level
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Degree requirement
No Education Requirement
Location requirements
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