Operations Lead at Bureau managing end - to - end operations, logistics, and vendor partnerships in a fast - paced environment. Ensuring exceptional customer experiences and operational excellence across North America.
About the role
- B2C Operations Consultant for Volvo handling retail order management and financial operations. Ensuring efficient delivery processes and excellent customer communication in a hybrid work environment.
Responsibilities
- Manage Volvo retail and SME vehicle orders, including amendments, cancellations, and demonstrator allocations
- Support financial operations, including vehicle finance contracts, cash sales and retailer communications
- Coordinate retail delivery with logistics, managing vehicle delivery, registration and finance activation for Volvo vehicles
- Handle outbound and inbound retailer calls and customer communications in line with company processes and Quality Assurance standards
- Maintain accurate records in line with company policies
Requirements
- Experience in automotive retail operations, financial operations, or customer-facing roles, preferably with Volvo or similar brands
- Strong administrative and organisational skills with the ability to manage multiple tasks
- Excellent verbal and written communication skills for liaising with retailers, customers, and internal teams
- Confident handling outbound and inbound calls while maintaining professional communication standards
- SAF qualification preferred
- Flexible and able to support with 8 hour shifts to 6pm and Saturday shifts
Benefits
- £500 annual health and wellbeing allowance for gym, wellness apps, or additional healthcare
- Education bursaries to develop new skills
- A day off and voucher to celebrate your birthday
- Company pension scheme
- Healthcare plans including private medical insurance and dental cover
- 22 days annual leave rising to 30 with service
- Subsidised car purchase schemes
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