People Support Coordinator supporting HR operations for Lanes Group, a nationwide utility services provider. Role involves HR administration and enhancing employee experience in a hybrid work environment.
About the role
- People Operations Lead handling HR processes and employee relations at Rocky Talkie. Overseeing hiring, onboarding, and culture initiatives for a growing outdoor brand.
Responsibilities
- Own employee lifecycle management from onboarding to offboarding
- Manage HR systems (Gusto, benefits platforms, performance tools, etc.)
- Ensure compliance with federal, state, and local employment laws (with employees in multiple states and expanding into other countries)
- Maintain accurate employee records, documentation, and policies
- Partner with Accounting to support accurate, timely payroll and benefits administration
- Be a first-line support for employee questions, concerns, and guidance
- Coach managers through performance conversations, feedback, and development plans
- Help navigate sensitive situations with empathy, clarity, and consistency
- Support performance review cycles and ongoing feedback processes
- Partner with leaders on hiring needs, job descriptions, interview design, and candidate experience
- Own onboarding experience so new hires feel welcomed, supported, and clear on expectations
- Support career development frameworks, learning opportunities, and internal growth
- Help build simple, effective manager tools and templates
- Help bring Rocky Talkie’s values to life through programs, rituals, and communication
- Lead and plan company retreats, team gatherings, and culture initiatives, including Camp Rocky Talkie Summer Jam, our annual summer retreat
- Keep a pulse on team engagement and morale - and help turn insights into action
- Contribute to internal communications that feel human, clear, and on-brand
Requirements
- 5+ years of hands-on HR or People Operations experience
- Strong knowledge of employment law and HR best practices
- Experience supporting managers and navigating employee relations
- Experience in remote-first or distributed teams
- Comfortable working in a fast-growing, evolving environment
- Excellent communication skills — written, verbal, and human
- Highly organized, detail-oriented, and dependable
- Able to balance empathy with accountability
Benefits
- Healthcare Plan (Medical, Dental, and Vision
- Retirement Plan with Matching
- Paid Time Off (Vacation, Sick, and Holidays)
- Paid Family Leave (Maternity, Paternity)
- Paid Short Term & Long Term Disability
- Performance-Based Bonus
- And of course, plenty of Rocky Talkie gear to fuel your next adventure!
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