Operations Manager at Echo NDE leading teams in inspection operations across projects and client sites. Ensuring safe, efficient, and high-quality service delivery while managing operational resources.
Responsibilities
Support the efficient and profitable delivery of technical services within a specific geographic or technical service area by
Hire and retain staff who possess the necessary technical and safety qualifications to perform the available work
Enhance employee performance quality by setting clear objectives, monitoring progress, providing timely feedback, identifying training needs, coaching and mentoring staff within the department, and participating in annual performance reviews
Appropriately scheduling manpower and ensuring consumable, equipment, fleet resources are available, maintained in good condition, and regularly audited
Ensure compliance with company specific safety and quality programs and the appropriate use of procedures and administrative controls
Prepare price estimates for complex and detailed work packages
Perform regular site visits to engage technical staff in field and ensure projects are on schedule and within scope
Approve technical training recommendations
Ensure appropriate policies and procedure are in place and support ongoing service improvements
Provide oversight to administrative functions to ensure accurate and efficient completion
Provide ongoing oversight and analysis of monthly financial reports, and monthly billable time reports, making necessary adjustments
Review and approve operational expenses, DTR’s and expense submission
Participate in the development of operational and capital budgets
Define limits of authority with staff to ensure wise decisions are made with respect to the company resources
Effectively manage resources including facilities, vehicles, and equipment to ensure safe, secure, cost-effective and reliable use
Collaborate with other leaders to build and develop client relationships based on the provision of exceptional service and ethical business practices
Engage productively with existing and new clients to expand regional service offerings
Improve value of services offered and demonstrating innovative technology to customers
Utilize site specific metrics to improve productivity and improve customer service
Seek clarification of the client’s expectations, clearly defining work-scopes, monitoring project execution and verifying customer satisfaction
Requirements
API Certifications. Preference will be API 510/570/653 certifications.
NDT Technical background and certifications
Strong managerial skills with the ability to interact effectively with staff at all levels
Excellent communication, interpersonal and analytical skills
Proficiency in use of Microsoft Outlook, Word, Excel and PowerPoint
Excellent problem solving and conflict resolution skills to manage difficult customer interactions
Strong organizational and prioritization skills
Consistently demonstrates their understanding of, and compliance with, responsibilities under the provincial Occupational Health and Safety Acts and Regulations, and Company Safety and Quality Management Systems, policies and procedures
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