International Operations Specialist responsible for 24/7 medical and security assistance. Managing cases, coordinating support solutions, and ensuring client satisfaction in a multicultural team.
About the role
- Global Operations Analyst managing Customer Data and Sales Insights for Rockwell Automation. Supporting data management, processes, reporting, and coordination with stakeholders and distributors.
Responsibilities
- Work with distributors to collect required data and ensure validation to avoid discrepancies.
- Manage Point of Sale data through cleansing, extracting, and mapping according to established processes.
- Perform ad hoc data analysis to identify gaps and resolve issues aligned with data requirements.
- Identify areas for process improvement and recommend enhancements to systems and processes to meet stakeholder needs.
- Manage and prioritize multiple tasks and requests, ensuring proper follow-up and resolution.
Requirements
- Bachelor's degree; in lieu of degree, 1–4 years of experience in data management and process improvement.
- Strong verbal and written communication skills in English.
- Experience with CRM technology and database management.
- Familiarity or background in SAP CRM.
- Demonstrated analytical, process, and project management skills with problem-solving aptitude.
- 2+ years of experience in sales support or working with third-party vendors.
Benefits
- Comprehensive mindfulness programs with a premium membership to Calm
- Volunteer Paid Time off available after 6 months of employment for eligible employees
- Company volunteer and donation matching program – Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation.
- Employee Assistance Program
- Personalized wellbeing programs through our OnTrack program
- On-demand digital course library for professional development.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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