Customer Service Specialist in CommBank’s Funding & Settlements team managing business loan processes. Collaborating with stakeholders and providing exceptional customer service to internal and external clients.
About the role
- Global Director of Customer Care leading customer contact centers and support operations at Rockwell Automation. Driving strategy and operational excellence with a focus on customer-centricity.
Responsibilities
- Execute the global strategy for customer contact centers aligned with our goals.
- Lead and inspire teams to deliver the best customer support experience.
- Foster a culture of continuous improvement, innovation, and customer-centricity.
- Oversee daily operations across internal and outsourced support teams.
- Ensure service level agreements (SLAs), key performance indicators (KPIs), and customer satisfaction targets are consistently met or exceeded.
- Guide regional personalization through language support and cultural understanding.
- Partner with IT and digital teams to optimize omnichannel support platforms.
- Manage relationships with outsourced service providers, ensuring alignment with company standards.
Requirements
- Bachelor's degree or equivalent relevant experience
- Legal authorization to work in the U.S. We will not sponsor individuals for employment visas, now or in the future, for this job opening.
- Ability to travel up to 25% of the time (domestic and international)
- Typically requires 12 years' management experience
- 8+ years of experience in customer service/contact center management, with global or multi-regional scope.
- Experience leading large, diverse teams across geographies.
- Expertise in omnichannel support strategies and technologies.
- Multilingual capabilities or experience working in multilingual environments
Benefits
- Health Insurance including Medical, Dental and Vision
- 401k
- Paid Time off
- Parental and Caregiver Leave
- Flexible Work Schedule where you will work with your manager to enjoy a work schedule that can be flexible with your personal life.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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