Senior Game Economy Manager optimizing game economies for leading titles at Product Madness. Collaborating with product, game ops, and data teams to design balanced economies and actionable insights.
About the role
- Technical Service Manager responsible for leading Field Service Engineers at Roche Diagnostics Indonesia. Ensuring diagnostic instruments reliability and customer satisfaction across laboratories.
Responsibilities
- Lead, develop, and manage a team of Field Service Engineers
- Own instrument reliability across your territory
- Drive customer satisfaction by resolving hardware and software issues
- Ensure operational compliance across all service activities
- Report on team performance and operational metrics to the Head of Customer Support
Requirements
- A Bachelor's degree in Electro Medical Engineering or Electrical Engineering from a reputable university
- Minimum 5 years of technical service experience in the medical device, diagnostics, or healthcare industry — with direct people management experience
- Proven ability to lead and develop field-based teams, with a track record of driving accountability, performance, and team capability
- Strong technical grounding in instrument troubleshooting, installation, and preventive maintenance, with the judgment to know when to escalate
- A customer-first mindset
- Comfort working independently in a field-intensive environment
Benefits
- Personal expression encouraged
- Open dialogue fostered
- Genuine connections made
- Team performance accountability
- Customer satisfaction prioritized
- Operational compliance ensured
- Continuous service improvement driven
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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